Management at all level can be involved in an ‘investigation’, usually in relation to a grievance, disciplinary issue, tip-off, complain or report. Often, initial investigations are conducted by internal managers. Though serious cases will be referred to the proper authorities, there are many cases that were managed internally.
This 1-day workshop is designed to help leaders recognize and manage their workplace stress and anger. You will learn different techniques for stress and anger management and enhancing emotion. With a real focus on equipping leaders with knowledge and skills in managing difficult emotional situation; resulting in a healthier, happier and more productive workplace.
Applying NLP to your writing is not a purely sexy idea. Neuro Linguistic Programming (NLP) is a leading modern communication tool used to enhance communication today. Its use in corporate context spans from hiring to training, team building to leadership, communication to transformation.
While everyone can communicate, only few can connect with the customer. Customer satisfaction and delight is an emotional dimension that can be best met with good interpersonal skills. However, most customer service training concentrated too heavily on functional expertise, technical competence and knowledge rather than interpersonal skills. It is not that functional & technical expertise are unimportant but the equation is unbalance without giving equal emphasis on the unique human connection.
Leadership today does not come from one’s position in an organisation, job title or expertise in a particular field. In today’s delicate business environment, people are looking for reassurance, guidance, understanding and trust. Not only do they want a leader that can be trusted, they also want their leader to show trust in them.
Neuro Linguistic Programming (NLP) is NOT so new a new technology in communication as many might believe. It was founded in the 1970s and made popular by Anthony Robbins - best selling self help author, motivational speaker and advisor to many world leaders, sports professionals and business people.
The Master Presenter is the most highly rated workshop on Presentation skills for managers & professionals. You should attend if you are looking to polish up your presentation skills. You will be equipped with skills on how to present yourself, your ideas or business proposals in a way that gets RESULTS!
Just as our eyes are attracted to all things beautiful, our ears are drawn to great sound and voices. Those of us who watch American Idol on TV do get mesmerized by a good voice from time to time and found ourselves immersing into the words from the singer (nevermind if our first impression of the aspiring American Idol was bad). At times, we are put-off by bad singing and shut our ears from more torture although the aspiring American Idol is still singing. We know those song lyrics are meaningful and great but would rather not listen to them if the voice that sings is bad.
Everyone within an organization faces competitive environment, both internally and externally. Our working world comprise of individuals with disparate styles of working and communicating.
With so many temperaments thrown together, it’s hardly surprising we will encounter people who seemed to be on a mission to make life miserable for you.
There is enormous power in words and what they mean to the person who hears or reads them. Written words unleash their power when they are plugged in to the mind of the reader. Word choice and sentence structure determine your effectiveness in conveying meaning. Word power holds true on the web just as it does in print. Therefore, we should pay careful attention to our words, regardless of their manner of delivery.
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