(a workshop by Convivo – an affiliate of Maitre Allianz)
To become an effective communicator is somewhat of a paradox, because you hardly converse at all. Truly great conversationalists are in fact great listeners. According to Dale Carnegie (author of How to Win Friends and Influence People with more than 15 million copies sold), one of the six timeless principles to make people like you is to “Be a Good Listener.” Why is that so?
This highly experiential one-day workshop will equip a range of persons from prosecutors working in the police and government departments to those tasked with running disciplinary and other administrative or tribunal hearings with effective trial techniques.
Many civil service investigators, professionals and expert witnesses are inadequately prepared for the rigors of the courtroom and have no formal training in providing effective courtroom testimony. With increasing cases of criminal offences, investigators find themselves at a greater likelihood than ever of having to provide courtroom testimonies.
It is imperative that all evidence are gathered legally and be admissible in the criminal or civil proceeding as they must withstand the rigourous tests in the court of law. Even with a confession in court, improperly obtained evidence can derail even a seemingly airtight case. A recent example is a case in point when the High Court of Singapore acquitted a man of drug consumption after finding his urine test were not conducted in accordance to the law despite a confession in the lower court.
With overwhelming evidence supporting the suspect involvement and all your diplomatic attempts at getting a confession comes to nothing, what do you do? Conduct an interrogation. The goal of an interrogation is to get the suspect to confess. A master interrogator uses psychological tools to get inside the mind of a suspect.
Management at all level can be involved in an ‘investigation’, usually in relation to a grievance, disciplinary issue, tip-off, complain or report. Often, initial investigations are conducted by internal managers. Though serious cases will be referred to the proper authorities, there are many cases that were managed internally.
Writing reports can take a substantial portion of any investigator’s time and effort if done thoroughly and professionally, compared to the original interview or incident being reported. The biggest issue is… most investigators do not have the luxury of time given the heavy workload.
The Master Presenter is consistently our most highly rated workshop on Presentation skills for managers & professionals. You should attend if you are looking to polish up your presentation skills. You will be equipped with skills on how to present yourself, your ideas or business proposals in a way that gets RESULTS!
(a workshop by Convivo – an affiliate of Maitre Allianz)
Recognizing a known felon, remembering a modus operandi, or even something as simple as a name can make the difference between timely action and disaster. In the field, you need to be able to exercise not only your power of observation, but also need to be able to recall all that information accurately and in real time.
There is enormous power in words and what they mean to the person who hears or reads them. Written words unleash their power when they are plugged in to the mind of the reader. Word choice and sentence structure determine your effectiveness in conveying meaning. Word power holds true on the web just as it does in print. Therefore, we should pay careful attention to our words, regardless of their manner of delivery.
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