AURAL APTITUDE - overcome communication barriers through Effective Listening
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Trainer & Testimonial

Communication expert, Ms. Elisabetta Franzoso, is a charismatic Corporate Trainer, Coach and Author.  Communication in 4Dimensions™ is the result of her passionate pursuit in seeking an effective and holistic approach to communication.

Her infectious and lively energy is matched with a multi-disciplinary background in Somatic Psychology, Image Consultancy, Emotional Management, Creative Movement and Fitness.  She has trained in the U.S. with top motivational coaches such as Anthony Robbins, Debbie Ford and Gabrielle Roth.

Elisabetta holds a Bachelor Degree in Education from University of Milan, Italy, as well as a Master Degree in Psychological Counselling from University of South Australia.

Her sense of humor accompanied by her indisputable honesty and passion to support greater connection, joy and positive attitude in life and at work, provide an appealing combination that makes Elisabetta a unique trainer, passionate coach, inspirational author and motivational speaker, indeed ‘true to her heart’.

17 years spent in Asia, with 15 years  in Singapore, allows the adaptation of her expertise in communication to the local culture and society.

Elisabetta’s book, Stella’s Mum Gets Her Groove Back – A True Story, was released in June 2008.  It is a powerful modern epic of transformation.

TESTIMONIALS

“The speaker has full of energy, with great passion, she has conveyed life – change principles and practise for individual growth and other growth.  Thank you.”
…Senior Administrative Officer, Urban Redevelopment Authority

“I love your energy! Very infectious. Thanks!
…Manager, Singapore Workforce Development Agency

“Good programme.”
…Executive Assistance, Institute of Technical Education West

“It has helped to open up my perspective about one’s emotion and how it will assist me to be a better listener and communicator.”
…Manager, Singapore Prison Service

“Elisabetta, your energy is great!!”
…Manager, Ministry of Community Development, Youth & Sports

“The administrators were very friendly and pro-active.  The speaker is very enthusiastic and sincere. Thank you for guest speaker, Mr Leonard.”
…Personal Assistant, Temasek Polytechnic

“A very interesting approach to teaching, listening – goes to the “root” of effective listening which is listening to self first.”
...Executive Director, United Overseas Bank Limited

Programme

(a workshop by Convivo, an affiliate of Maitre Allianz)

Good listening goes beyond spoken words into getting a sense of who they are, how they view life, what they want to accomplish, what concerns they have, what they’re afraid of, how they’re feeling, what they want from you, and more.  It even involves “listening” to what people aren’t directly saying, or what they might be too reluctant to say, or what they definitely don’t want you to do in response to their communications.

The objective of this workshop is to focus on key aspects of listening that deserve closer attention and you won’t find these in other courses elsewhere.  The topics covered are:

  • Overview
  • Listening from the Inside Out
  • Body language in the listening
  • The 8 Common Behaviors of the listening process
  • The non-building blocks
  • The 3 major steps
  • Relationship Trilogy: responsibility, motivation and listening
  • Role of Emotional Intelligence
  • Listening styles of women and men
  • The power of focus
  • Develop an action plan to improve your listening skills

Overview

(a workshop by Convivo – an affiliate of Maitre Allianz)

To become an effective communicator is somewhat of a paradox, because you hardly converse at all. Truly great conversationalists are in fact great listeners.  According to Dale Carnegie (author of How to Win Friends and Influence People with more than 15 million copies sold), one of the six timeless principles to make people like you is to “Be a Good Listener.”  Why is that so?

“Instead of listening to what is being said to them, many managers are already listening to what they are going to say.”
…Peter Drucker

The answer is simple: the people you are talking to are a hundred times more interested in themselves, their wants and problems than they are in you and your problems.  People in trouble want a friendly, sympathetic listener to whom they can confide.  This is frequently all the irritated customer wants and the dissatisfied employee or the hurt friend needs.

Many of us think we’re good listeners just because nature has given us ears, they are working and we have been using them since birth.  That’s like saying you are great at walking because you have been walking since very young or you are a good pianist because your family had a piano at home when you were born.

There is a vast difference between hearing and listening. Not listening effectively to customers, employees and bosses can mean the difference between success and failure.

Effective listening is one of the most powerful and fundamental communication tool that is often overlook in professional development.  When someone is willing to stop talking or thinking and begin truly to listen to others, many communication problems are eliminated.

When effective listening happens in the workplace, productivity increases, issues get resolved faster, customers are happier, employees enjoy their work better and bosses are more effective as they can put their mind to focus on more important task.

If you aspire to be more influential, likeable, effective and productive, start working on your listening skills and attending this one-day workshop is a great way to start.

DATE: 18 October 2010

TIME: 9am – 5pm

VENUE:  Holiday Inn Singapore, Orchard City Centre

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