Civil Service Investigation: INTERVIEW
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Trainer & Testimonials

ABOUT YOUR TRAINER

This workshop is facilitated by Assistant Professor Lim Lei Theng, who was again in the news for leading the NUS team to win a top prize in a global law competition, beating over 500 law schools from 80 countries, among them, Harvard University, Oxford University, and Beijing Foreign Studies University and others.

Assistant Professor Lim Lei Theng was a litigation lawyer at Drew & Napier, one of Singapore’s largest and leading law firms.  Her legal practice centered on civil suits and arbitrations involving cross-border transactions.

Lei Theng has an LLB (Hons) from the National University of Singapore and an LLM from Harvard Law School

Now serving as a Deputy Director of the Legal Writing Programme, she convenes and teaches two courses – Introduction to Trial Advocacy and Legal Case Studies, to second-year law students.  She also teaches Legal Analysis, Writing and Research course, and assists in coaching the NUS moots teams.

She has taught negotiation and mediation in numerous public workshops in Singapore, Malaysia and Jakarta.  Within educational institutions, her teaching has taken her from the law faculty to the LKY School of Public Policy and its predecessor institution.  She has also taught in several executive programs on negotiation in conjunction with the NUS Public Policy Program, Conflict Management Group and the Kennedy School of Government of Harvard University.

Lei Theng was part of the Committee of ADR under the Ministry of Law that assisted in the establishment of community mediation in Singapore.

TESTIMONIALS

“Lei Theng is bursting with interesting experience, which makes the course lively & relevant.”
…Financial Controller, Changi General Hospital

“Excellent Trainer.  Well knowledgeable, great presentation and clarification skills.”
…Assistant Director, Operations, National Healthcare Group Polyclinics 

“It does not seem like a long day.  Times flies.  Trainer was superb!”
…Deputy Director, Temasek Polytechnic

“Prof Lim was very interesting, lively and animate which makes the course more interesting.  The venue was good and central. Tea break and lunch was also good.”
…Assistant Director, Ministry of Home Affairs

“This workshop is very well run. The speaker is good, the food is good and the venue is ideal too.”
…Senior Audit Executive, Ministry of Community Development, Youth & Sports 

‘Well done!  The venue and facilitator are good.  Facilitator is very knowledgeable and I totally enjoyed the workshop for someone who cannot sit still for more than an hour.”
…Field Investigation Officer, Ministry of Health

“This program has definitely been useful for me as my job scope requires me to conduct investigation interviews.  The trainer has shared many important points on structuring a good interview session.”
…Internal Audit Executive, Ministry of Education

“Lei Theng is a very engaging speaker.  She gave practical real examples to show her case.  There was never a boring moment!”
…Assistant Director, People’s Association

“This session is very concise and precise.. It is easy to understand the topic and its relevance.  Speaker speaks clearly with confidence and able to capture audience’s attention.  Good job!  Keep up the good work.”
…Executive, Infocomm Development Authority of Singapore

Programme

BRIEF PROGRAM OUTLINE

Effective interviewing is a skill that must be learned by special training and the experience that comes from constant practice. Experience cannot be taught, but training in the basic concepts of the proper way to conduct an interview is an invaluable start. Anything that can be learned by “trial and error” can be learned more thoroughly and quickly through systematized study.

  • Overview
  • Legal Rights of The Company and Individual
  • Preserving the balance between the two
  • Questioning Techniques
  • Cross examination techniques
  • Interview vs Interrogation
  • Staging the interview process
  • Creating or dealing with stress
  • Attitudes and authority
  • Framing the interview
  • Catching the liar
  • Detecting lies
  • Getting a response on inconsistencies
  • Documentation and processes
  • Recording the interview – in writing or otherwise
  • Affirming the record
  • Witnesses
  • Putting it together
The spoken word is usually the greatest source of investigative evidence and often is the best evidence in any judicial or administrative forum.  No investigation is complete until every important witness, subject, and, when possible, complainant, has been interviewed.
Proficiency in interviewing assures a high degree of accuracy in fact development, helps prove or disprove the issue at hand, prevents surprise testimony from arising later, and may help impeach witnesses who change their stories.

KEY BENEFITS:

  • CONFIDENTLY report upon any forms of related employee misconduct or crime.
  • SYSTEMATICALLY gather all information concerning the alleged or suspected problem in a way that allows management to enforce its policies and carry out appropriate corrective action.
  • EMBARK on a fact-finding process without being disruptive to the company, its operations, or employee morale.
  • STRUCTURE the process to reduce liability, improve morale and increase efficiency.
  • HANDLE sensitive situations in the most appropriate manner.
  • RECORD information in a relevant and factual way.
  • DEAL with facts and not their assumptions.

Overview

Whether interviewers can reach their goal depends in large part on the personal attributes they bring to the interview process.  But neither the ordinary experiences of growing up and living among people, nor a formal and extensive school education is of much value in learning how to obtain information from reluctant individuals.

“The interviewer has but one ultimate goal, reporting the objective truth.”

Management at all level can be involved in an ‘investigation’, usually in relation to a harassment, grievance, disciplinary issue, tip-off, complain or report. Often, initial investigations are conducted by internal managers. Though serious cases will be referred to the proper authorities, there are many cases that were managed internally.

Whatever the reason, it is essential that your ‘investigators’ are trained in investigation techniques, to prevent the loss of evidence, unfair or unethical practices.

Of equal importance, investigation technique training will ensure that such matters are dealt with positively by giving all levels of management the confidence that they are able to deal with investigations in a proper manner.

Even when interviewing cooperative witnesses, investigators may find it difficult to acquire all the pertinent facts they possess.

This 1-day workshop also ensures that all evidence collected during an internal investigation will be admissible and reliable in any tribunal or criminal/civil court.

OUR UNIQUE ADVANTAGE

The Civil Service Investigation (CSI) series provide a systematic and structured method for investigation skills development. This is an effective and comprehensive investigation skills training program outside law schools in Singapore.

Investigators and prosecutors often face a strong and highly experienced defence team. Knowing the games defence counsels play can greatly increases your rate of success.

This workshop is lead by Assistant Professor Lim Lei Theng. She will share her intimate knowledge of her work experience. Loop holes, tricks and techniques commonly exploited by good defence counsels to frustrate your effort and work will be shared.

Application of relevant law, recent amendments to the CPC and its impact on you will be discussed.

DATE: 21 October 2011
TIME: 9.30am – 5pm
VENUE: Holiday Inn Singapore, Orchard City Centre
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