Civil Service Investigation: INTERROGATION
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Trainer & Testimonials

Mr. Steven Lam is currently a partner of an international law firm.  Before this, he was a senior lawyer handling complex international dispute resolution and corporate matters specialising in shipping, international trade, reinsurance and insurance disputes & cross-borders mergers & acquisitions.

Mr. Lam’s wealth of experience in investigation and interrogation was acquired while working in an investigative agency. He was extensively involved in witness interviews and interrogation processes.

His corporate experience includes being a General Counsel of a multinational oil & gas & shipping company, and as Chief Legal Officer of a medical healthcare provider.  During his tenure, he was directly involved in several due-diligence processes for complex and multi-million cross border mergers-and-acquisitions, and internal audits and risk management investigations.

In 2006, he was awarded the Book Prize in Drafting and Award Writing by the President of London’s Chartered Institute of Arbitrator.

His other current Involvements include acting as:

  • Independent Director of the Singapore Heart Stroke and Cancer Centre;
  • Independent Director of the Prestige Healthcare Investments Pte Ltd;
  • Partner-Associate and Consultant of the Legal Aid Bureau of the Ministry of Law for complex commercial cases;
  • Panel Arbitrator, Law Society Arbitration Scheme;
  • Panel Arbitrator, Singapore Institute of Arbitrators;
  • PRACMENTOR, Law Society (Arbitration and International Business Transactions);
  • Associate Mediator, Subordinate Courts of the Republic Of Singapore;
  • Mediator, Consumer Associate of Singapore;
  • Town Councillor for Punggol Town Council.

For his community and other contributions to society he was awarded the Public Service Medal (PBM) by the President of Singapore in 2005.

TESTIMONIALS

“Good course for investigators.  Steven was able to illustrate his lecture with his experience in the police force and as a lawyer.”
…Deputy Director (Investigation), Ministry of National Development

“It’s wonderful that the trainer shares his insights from both sides of the (corporate).”
…Senior Regulatory Inspector, Health Sciences Authority

“The course is relevant to my job.”
...Senior Station Inspector, Singapore Police Force, CID Dept

“The organisation of the workshop was good.  The meals were good too.  The contents of the workshop were relevant and were very informative.”
…Senior Import & Export Officer, Agri-Food and Veterinary Authority

“Definitely! Steven your lessons has elevated my confidence in conducting interview / interrogation.”
...Manager, Ministry of Health

“Interesting course with illustration and role play.”
…Officer, Agri-Food and Veterinary Authority

“The interrogation techniques will be useful to my investigative works.”
…Senior Import & Export Officer, Agri-Food and Veterinary Authority

“Well done! Very experience trainer.  Useful for all investigators to understand the different strong points.”
…Senior Field Ops Officer, Ministry of Health

“A very good refreshing course for me.  Thank you!”
…Investigator, Ministry of Defence

“Thank you for planning the programme so well.”
…Management Support Officer, Insolvency & Public Trustee’s Office

“Useful info provided for case investigation work.  Good delivery by speaker.  Good job!”
…Senior Import & Export Officer, Agri-Food and Veterinary Authority

“Very informative and well conducted.”
…Director, Singapore Totalisator Board

“Enriching course with lots of experience sharing.”
…Investigation Officer, Insolvency & Public Trustee’s Office

“Sure, I will recommend it to anyone who is interested in investigation work.”
…Management Support Officer, Insolvency & Public Trustee’s Office

“Interesting course, principles can be applied in other areas also.”
…Assistant Director, National Archives of Singapore

“Steven is an excellent trainer who was able to inject into the session real life examples to get the attention and interest of the course participants.”
…Manager, Ministry of Defence

Programme

You will get answers to all the above questions and more in this exciting 1-day workshop.  You will acquire fundamental skills to conduct an effective non-coercive interrogation in compliance with the Singapore legal framework.  You will learn techniques to get a confession and still leave the guilty party’s dignity intact. You might be surprised by how uncooperative subjects made admissions during these interrogations yet thank you at the end of it.

  • Distinction Between an Interview and Interrogation
  • Pre-interrogation investigation and preparation
  • Interview and Interrogation Preparation
  • Proper Room Environment
  • Factors Affecting a Subject’s Behavior
  • Recording and tracking the interrogation process

Behavior Analysis

  • Attitudes Evaluation
  • Nonverbal Behavior Evaluation
  • Verbal Behavior Evaluation
  • Paralinguistic Behavior Evaluation
  • Body language and demeanour Evaluation
  • The Baiting Technique
  • Analyzing Factual Information Prior to the Interview
  • Asking Behavior Provoking Questions
  • 360 degrees questioning techniques

The Interrogation

  • The Positive Confrontation
  • Theme Development
  • Handling Denials
  • Confronting with collaborative / circumstantial evidence
  • Overcoming Objections
  • Procuring and Retaining the Suspect’s Attention
  • Handling the Suspect’s Passive Mood
  • Presenting an Alternative Question
  • Elements of Oral and Written Statements / recorded statements
  • Affording opportunity to explain and picking up inconsistencies

Overview

With overwhelming evidence supporting the suspect involvement and all your diplomatic attempts at getting a confession comes to nothing, what do you do?  Conduct an interrogation.  The goal of an interrogation is to get the suspect to confess. A master interrogator uses psychological tools to get inside the mind of a suspect.

Interrogations are conducted once it is reasonably certain that the person being questioned is guilty.

The goal of an interrogation is to get the suspect to confess.  But if you are not a police officer with special powers, would you still be able to extract a voluntary confession just as effectively?  Are you aware of the powers bestowed upon you as a civil servant in such circumstances?  Are you maximizing your leverage on them?

Many interrogators frequently fail to acquire information critical to successful case resolution.  Often, guilty suspects leave the interrogation environment without making the smallest admission, leaving investigation officers knowingly outwitted by the suspects.

  • What is the difference between an interview and interrogation?
  • Can interrogation ever be a fair process?
  • How can a process designed to manipulate a suspect into confessing be non-coercive?
  • Can coercion be used legally and when can I use it?
  • When should an investigation move from an interview to interrogation?
  • Are the techniques taught in compliance with legal framework?
  • What are the pitfalls in interrogation and how do I avoid it?
  • Should you always believe the victim or can you trust a witness?

The interrogation techniques introduce in this workshop have been carefully chosen for their non-coercive nature, simplicity, effectiveness and legality for used by any professional or corporate investigator who is called upon to investigate a case.  Using them can help you obtained a confession in the shortest possible time and survive a judicial review that they are voluntary and accurate.

KEY BENEFITS:

  • ACQUIRE effective interrogating techniques for corporate investigators.
  • AVOID common interrogation pitfalls.
  • EXERCISE complete control in the interrogation.
  • DETECT verbal and non-verbal deception.
  • UNDERSTAND the dynamics of false memory and false confessions.
  • CONDUCT interrogation in compliance with legal guidelines and ethically.
  • OBTAIN confessions from deceptive suspect expeditiously.
  • STRATEGISE psychological games.
  • CREATE a professional and commanding presence.
  • MASTER the language of interrogation.

DATE: 13 September 2010

TIME: 9am – 5pm

VENUE: Holiday Inn Singapore, Orchard City Centre

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