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Overview
The Master Presenter is consistently our most highly rated workshop on Presentation skills for managers & professionals. You should attend if you are looking to polish up your presentation skills. You will be equipped with skills on how to present yourself, your ideas or business proposals in a way that gets RESULTS!
7 Keys to Powerful Presentations
Presenting in front of a crowd is one of the greatest fear of many corporate executives and professionals. Some who have overcome that fear are, at best, merely conveying the information and NOT communicating with the audience.
| Good presentations skills are essential to get internal-clients to buy-in, and to get external clients buying! |
Humans and Technologies have gotten a lot more sophisticated. Yester-years textbook-knowledge on presentation is no longer sufficient. And, also, there is no one-size-fits-all solution. Good presentation skills is now a critical part of the broader skills required to move up the corporate ladder.
| It is indeed difficult to climb the corporate ladder without raising the bar of your presentation skills. |
In The Master Presenter, you will acquire The 7 Keys to Powerful Presentations System, which is based on the research from over 8,000 presentations and the result of over 20 years of research, analysis and testing. Our very long list of testimonies from past participants bear testament to the usefulness and effectiveness of this training.
It is not the attorney who knows the most about the law who is always the most successful. Nor is it the insurance professional who best understands his products that makes the most sales. What about the financial planner who is an expert in her field? Sadly, expertise doesn’t really matter unless you can communicate it to others. Some of the very brightest professionals are less successful than they could be simply because they can’t communicate their expertise.”
…Dr. Joseph Sommerville
DATE: 20 October 2010
TIME: 9am – 5pm
VENUE: Holiday Inn Singapore, Orchard City Centre
Click HERE for Testimonies
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Overview
There is enormous power in words and what they mean to the person who hears or reads them. Written words unleash their power when they are plugged in to the mind of the reader. Word choice and sentence structure determine your effectiveness in conveying meaning. Word power holds true on the web just as it does in print. Therefore, we should pay careful attention to our words, regardless of their manner of delivery.
What You Will Learn
- ORGANIZE writing for clarity
- CREATE powerful openings that capture attention
- USE different types of closings
- KEEP readers’ interest and attention
- WRITE with power and clarity
- ADOPT different writing styles for different media and readers
- REDUCE your writing time without diluting effectiveness
- USE your words to move people to action
- VOID communication disaster
- REDUCE your review time by 50%
Words possess the power to move people to action; to have others agree with your point of view, to give you what you want, to do what you ask or to buy what you are selling. Words have a profound impact in our daily lives and those we communicate with.
The lack of non-verbal cues such as facial expressions and body language combined with delayed feedback compounds the likelihood of misinterpretation. While you may be able to identify when a co-worker or client has in accurately conveyed emotion, you are unable to identify the same problem in yourself.
In these verbal’ contests’, some people find they are of ten swayed by another’s clear reasoning. Their reasons are so powerful, logical and compelling; it almost forces others to change their opinions, beliefs and behaviour.
DATE: 21 October 2010
TIME: 9am – 5pm
VENUE: Holiday Inn Singapore, Orchard City Centre
Click HERE for Testimonials
Download Brochure & Application Form
Overview
Writing reports can take a substantial portion of any investigator’s time and effort if done thoroughly and professionally, compared to the original interview or incident being reported. The biggest issue is… most investigators do not have the luxury of time given the heavy workload.
Notes taken during the investigation process are evidence and subject to the scrutiny of the court. Defense councils commonly attempt to develop inconsistencies between the investigation officer’s notes and his reports.
“If there is one thing that any good defence counsel and prosecutor can agree on, it will be that a well-written investigation report can greatly increase the chances for conviction. It will make defending a criminal offender a more difficult task.”
Many investigation officers may regard report writing a boring, painful but mandatory task they must go through in an investigation and failed to keep a high standard. Omitting important information and statements in their report many result in disastrous consequences at trial.
They forgot that that one day they may be called upon to testify in court about the incident they are writing about and the report will be the only thing that they will have to refresh their memory.
When investigation officers take neat, accurate, and thorough notes, it adds to their credibility and removes from the defense efforts to discredit the investigation officer on the witness stand.
The goal of writing professional investigative reports is to convey important and relevant information acquired during the investigation. A good report is the basis for judging the investigation and its conclusions. The purpose is to:
- Record whether the allegation(s) were substantiated or unsubstantiated.
- Organize the information for easy reading and understanding.
- State the findings in an impartial, clear, concise and accurate manner.
- Present proper authorities with relevant information to determine the course of action.
In this workshop we will focus on the key elements that make a good report and formal witness statement, and what worked and what didn’t. You will gain insights into defense council techniques to discredit your report and how to eliminate them.
DATE: 31 August 2010
TIME: 9am – 5pm
VENUE: Holiday Inn Singapore, Orchard City Centre
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Overview
Management at all level can be involved in an ‘investigation’, usually in relation to a grievance, disciplinary issue, tip-off, complain or report. Often, initial investigations are conducted by internal managers. Though serious cases will be referred to the proper authorities, there are many cases that were managed internally.
Whatever the reason, it is essential that your ‘investigators’ are trained in investigation techniques, to prevent the loss of evidence, unfair or unethical practices.
Of equal importance, investigation technique training will ensure that such matters are dealt with positively by giving all levels of management the confidence that they are able to deal with investigations in a proper manner.
This workshop also ensures that all evidence collected during an internal investigation will be admissible and reliable in any tribunal or criminal/civil court.
“The interviewer has but one ultimate goal, reporting the objective truth.”
Whether interviewers can reach that goal depends in large part on the personal attributes they bring to the interview process. But neither the ordinary experiences of growing up and living among people, nor a formal and extensive school education is of much value in learning how to obtain information from reluctant individuals. Even when interviewing cooperative witnesses, investigators may find it difficult to acquire all the pertinent facts they possess.
DATE: 08 Sep or 13 Oct 2010
TIME: 9.30am – 5pm
VENUE: Holiday Inn Singapore, Orchard City Centre
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Overview
Many civil service investigators, professionals and expert witnesses are inadequately prepared for the rigors of the courtroom and have no formal training in providing effective courtroom testimony. With increasing cases of criminal offences, investigators find themselves at a greater likelihood than ever of having to provide courtroom testimonies.
“One of the most difficult challenges investigators and witnesses must confront comes not in the investigation process of interviewing, interrogating, evidence gathering or investigation report writing, but in the rigourous tests of the courtroom.”
…Jeffrey Hum, Program Director, Maitre Allianz Pte Ltd
The goal of the Courtroom Testimonies workshop is to improve the skills of those involved, in the area of court preparation and testimony. This workshop will provide you with a key understanding of the components of criminal trials with special focus on the knowledge, skills and attitudes that contribute to your credibility as a witness. We will discuss the types of questions asked of witnesses, strategies and tactics of the prosecution and the defense and recommend effective methods for improving your skills and how to deal with cross examination in the witness box.
The witness box is an unfamiliar, feared and lonely place. Witnesses feel that they are on trial, standing in the dock rather than giving testimony to assist the court. A poor performance can undermine confidence and credibility.
As an investigator or law enforcement officer, you may be called to testify as a witness for the court from time to time. You might feel capable, comfortable and in control in the confines of your own working environment but these same feelings suddenly gave way in the courtroom. These feelings may give way to other sensations as we operate within the structured environment of litigation.
You will acquire knowledge of terms and procedures used by the legal profession, including the concepts of fact and witness, what constitutes evidence and what is not admissible and the significance of a subpoena. Trial procedures will be explained – from being qualified as a witness, expert, to the proper display of demonstrative evidence and the presentation of testimonial evidence.
Included will be a demonstration on how to respond to an Ad Hominem attack by the defence lawyer, where the defence lawyer directly and personally attacks the witness to diminish the impact and credibility of the testimony.
BENEFITS:
- Develop testifying skills of a confident and competent witness.
- Respond succinctly and appropriately and know when to elaborate.
- Articulate your opinion based on the foundation of fact and/or truth.
- Differentiate between scientific and legal truth.
- Harness and channel nervous energy into a positive presentation.
- Maintain congruence in thoughts, feelings and behavior.
- Work your communication style to your benefit.
- Acquire knowledge of the adversarial system .
- Appreciate the roles of the various players in court.
- Gain insights on techniques lawyers use in cross-examination.
- Manage difficult and stressful cross-examination with finesse.
- Overcome apprehension about the cross-examination process.
DATE: 25 October 2010
TIME: 9am – 5pm
VENUE: Holiday Inn Singapore, Orchard City Centre
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Overview
It is imperative that all evidence are gathered legally and be admissible in the criminal or civil proceeding as they must withstand the rigourous tests in the court of law. Even with a confession in court, improperly obtained evidence can derail even a seemingly airtight case. A recent example is a case in point when the High Court of Singapore acquitted a man of drug consumption after finding his urine test were not conducted in accordance to the law despite a confession in the lower court.
“Physical evidence cannot be wrong, it cannot perjure itself, it cannot be wholly absent. Only human failure to find it, study and understand it, can diminish its value.”
…Paul L. Kirk. 1953. Crime investigation
The burden of ensuring evidentiary relevance and reliability must rests heavily on the shoulders of the investigator and his team, including the process in gathering such evidence.
Evidences collected are to support the facts and verify whether an irregularity, fraud, corruption, serious misconduct or crime has occurred. In a criminal case, the burden of proof is much more difficult than the proof levels required in civil cases.
Often, smart defence counsel outwit the prosecution by successfully casting doubts over evidence produced in court and got their client off the hook, frustrating all the painstaking work the investigating team has done.
Though as civil service officers with certain powers to conduct investigations, you do not possess the same powers as those serving in the criminal investigation unit, police force nor a public prosecutor.
We will show you how you can still do a great job within your powers in this exciting 1-day workshop. You will acquire insights on the nature and relevance of physical and oral evidence, the admissibility of evidence and the importance of securing and recording court exhibits, including statements and documents and other supporting materials to ensure successful convictions.
Most importantly, you will gain all these insights and knowledge from a smart and prominent defence counsel. Liken to Sun Tze Art of War, “know your yourself, know enemies, 100 battles, 100 victories”. This is a rare opportunity one can acquire knowledge, skills and insights from the other side.
KEY BENEFITS:
You Will Learn How To:
- EXAMINE & EVALUATE physical and documentary evidence for their usefulness.
- DETERMINE appropriate action to take based on evidence.
- INCREASE your confidence as an effective investigator.
- APPROPRIATELY record and document your results.
- PRESENT evidence in court professionally.
- ACQUIRE the basics of statement analysis.
- CREATE your action plan based on the Laws of Evidence.
- GAIN insights into recent court decisions.
- DEVELOP practical skills in the ability to collect evidence that are acceptable to the court of law.
- GRASP basic evidentiary rules and their uses during hearings.
DATE: 30 August 2010
TIME: 9am – 5pm
VENUE: Holiday Inn Singapore, Orchard City Centre
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Overview
With overwhelming evidence supporting the suspect involvement and all your diplomatic attempts at getting a confession comes to nothing, what do you do? Conduct an interrogation. The goal of an interrogation is to get the suspect to confess. A master interrogator uses psychological tools to get inside the mind of a suspect.
Interrogations are conducted once it is reasonably certain that the person being questioned is guilty.
The goal of an interrogation is to get the suspect to confess. But if you are not a police officer with special powers, would you still be able to extract a voluntary confession just as effectively? Are you aware of the powers bestowed upon you as a civil servant in such circumstances? Are you maximizing your leverage on them?
Many interrogators frequently fail to acquire information critical to successful case resolution. Often, guilty suspects leave the interrogation environment without making the smallest admission, leaving investigation officers knowingly outwitted by the suspects.
- What is the difference between an interview and interrogation?
- Can interrogation ever be a fair process?
- How can a process designed to manipulate a suspect into confessing be non-coercive?
- Can coercion be used legally and when can I use it?
- When should an investigation move from an interview to interrogation?
- Are the techniques taught in compliance with legal framework?
- What are the pitfalls in interrogation and how do I avoid it?
- Should you always believe the victim or can you trust a witness?
The interrogation techniques introduce in this workshop have been carefully chosen for their non-coercive nature, simplicity, effectiveness and legality for used by any professional or corporate investigator who is called upon to investigate a case. Using them can help you obtained a confession in the shortest possible time and survive a judicial review that they are voluntary and accurate.
KEY BENEFITS:
- ACQUIRE effective interrogating techniques for corporate investigators.
- AVOID common interrogation pitfalls.
- EXERCISE complete control in the interrogation.
- DETECT verbal and non-verbal deception.
- UNDERSTAND the dynamics of false memory and false confessions.
- CONDUCT interrogation in compliance with legal guidelines and ethically.
- OBTAIN confessions from deceptive suspect expeditiously.
- STRATEGISE psychological games.
- CREATE a professional and commanding presence.
- MASTER the language of interrogation.
DATE: 13 September 2010
TIME: 9am – 5pm
VENUE: Holiday Inn Singapore, Orchard City Centre
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Overview
This highly experiential one-day workshop will equip a range of persons from prosecutors working in the police and government departments to those tasked with running disciplinary and other administrative or tribunal hearings with effective trial techniques.
Many agencies conduct prosecutions, or make administrative decisions after their own investigations. In some situations, disciplinary committees or other similar tribunals are vested with powers to run a hearing where evidence is gathered and decisions are taken based on that evidence.
Lawyers trained in trial advocacy techniques of questioning, and the law of evidence and procedure are adept at handling such tasks. However in many situations, non-legally trained persons may be called upon to run hearings, or conduct prosecutions. Undoubtedly there is training provided for such persons, and this workshop seeks to enhance pre-existing training.
The class size is small for greater effectiveness. Participants are required to perform specific tasks such as questioning witnesses, and each participant will be guaranteed personalized feedback and advice.
KEY BENEFITS:
- ENHANCE your advocacy skills
- RECEIVE personalize feedback
- SMALL group setting
- EXPERIENCED trainers
- LEARN from your own performance and those of your peers
- OBSERVE effective advocacy skills through demonstrations by faculty
- DEVELOP and practice essential trial skills
- SUPPORTIVE environment
WHO SHOULD ATTEND
Prosecutors serving in the police and government departments, those with a Diploma in Law, and those not called to Bar but carrying out prosecution work will benefit most from this workshop.
DATE: 26 October 2010
TIME: 9.30am – 5pm
VENUE: Holiday Inn Singapore, Orchard City Centre
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Overview
(a workshop by Convivo – an affiliate of Maitre Allianz)
Recognizing a known felon, remembering a modus operandi, or even something as simple as a name can make the difference between timely action and disaster. In the field, you need to be able to exercise not only your power of observation, but also need to be able to recall all that information accurately and in real time.
As a security and law enforcement officer, you may face many challenges and tremendous tension everyday. Not only will you have to remember a lot of information, you need to process them immediately and quickly; and more important, accurately.
Mr. Eran Katz, Israel Guinness Book of Records for memory stunts, will impart many techniques you can use to develop your ability to observe and remember critical information, like key facts, scenarios, faces – and then recall it when and where you need it. You will also learn how to improve your creativity, problem solving skills and maintaining your mind at peak level consistently.
Unlike magic which takes the mind into the realm of surrealism, powerful memory exists, is real and is something we all can acquire.
Like a bodybuilder who requires proper technique and training to build great looking muscles, memory can only be improved by consistently practicing the memory techniques. Anybody who have trained their memory using special techniques are capable of transforming even complex tasks into outstanding achievements. And the benefits of a highly trained mind extend into your personal life too.
DATE: 19 November 2010
TIME: 9am – 5pm
VENUE: Holiday Inn Singapore, Orchard City Centre
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Overview
(a workshop by Convivo – an affiliate of Maitre Allianz)
To become an effective communicator is somewhat of a paradox, because you hardly converse at all. Truly great conversationalists are in fact great listeners. According to Dale Carnegie (author of How to Win Friends and Influence People with more than 15 million copies sold), one of the six timeless principles to make people like you is to “Be a Good Listener.” Why is that so?
“Instead of listening to what is being said to them, many managers are already listening to what they are going to say.”
…Peter Drucker
The answer is simple: the people you are talking to are a hundred times more interested in themselves, their wants and problems than they are in you and your problems. People in trouble want a friendly, sympathetic listener to whom they can confide. This is frequently all the irritated customer wants and the dissatisfied employee or the hurt friend needs.
Many of us think we’re good listeners just because nature has given us ears, they are working and we have been using them since birth. That’s like saying you are great at walking because you have been walking since very young or you are a good pianist because your family had a piano at home when you were born.
There is a vast difference between hearing and listening. Not listening effectively to customers, employees and bosses can mean the difference between success and failure.
Effective listening is one of the most powerful and fundamental communication tool that is often overlook in professional development. When someone is willing to stop talking or thinking and begin truly to listen to others, many communication problems are eliminated.
When effective listening happens in the workplace, productivity increases, issues get resolved faster, customers are happier, employees enjoy their work better and bosses are more effective as they can put their mind to focus on more important task.
If you aspire to be more influential, likeable, effective and productive, start working on your listening skills and attending this one-day workshop is a great way to start.
DATE: 18 October 2010
TIME: 9am – 5pm
VENUE: Holiday Inn Singapore, Orchard City Centre
Download Brochure & Application Form
Quote 34
“Nobody can go back and start a new beginning, but anyone can start today and make a new ending.â€
~ Maria Robinson
Deputy Director, National Environment Agency
James Irvine is an excellent coach for this course; easy to understand & very practical & interesting. A very good course!
Management Executive, Singapore Tourism Board
This course helped to refresh several important negotiation pointers.
Manager. Singapore Tourism Board
The steps of the frame work help to guide our negotiation.
Manager, Singapore Tourism Board
Good role play/hands on activity – relevant examples. Very interactive and useful.
Assistant Director, Nanyang Polytechnic
Thank you! Useful course!
Principal, Red Swastika School
Thank you ! Will certainly share my learning with my staff to beef up support.
Assistant Airport Manager, Civil Aviation Authority of Singapore
Thank you! I had a good time learning here today.
Manager, Singapore Tourism Board
Overall I think we got a birds’ eye view of a negotiation framework and was able to steer clear of complicated theories. He is personable and is able to engage the participants.
Academic Staff, Republic Polytechnic
I appreciate the fact that the facilitators tried their best to accommodate our needs and incorporate the anger management techniques in classroom situation. Thanks!
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Tel: (+65) 6100 0621
Email: 
