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Overview
This 2-day program on Tactical Field Interviewing by Wicklander-Zulawski is designed to teach and reinforce the sound fundamentals of the field interviewing process for the patrol officer, field investigator, detective, police officer, special agent, or other law enforcement professional operating in challenging and dynamic field environment. Key elements of this course, including a module on “Counter-Terrorism Interdiction Questioning” were developed for contracts with the Transportation Security Administration (TSA) and the Federal Air Marshal Service (FAMS).
“Most subjects are not caught the very first time they participate in a criminal act, but rather, have created a pattern of behavior that leads to their discovery.”
…David Zulawski, Co-Chairman, Wicklander-Zulawski
Participants will acquire a broad range of advanced methods and proprietary tools to conduct more effective field interviews and interrogations; resulting in more actionable intelligence, quicker admissions, better statements and more time for other important tasks in the field.
The course is especially appropriate for those investigators tasked with the investigation of domestic or foreign criminal activities. Investigators applying these techniques can shortened the time taken to bring these cases to a successful conclusion.
The non-confrontational approach to field interviewing has been recognized for the way it produces faster and more accurate results. In many cases, admissions are achieved without the suspect ever making a denial or protesting his innocence. Additionally, suspects often reveal more about their activities than during a traditional confrontational interrogation approach. The multiple strategies taught in this class provide flexibility to alter interviewing strategies depending on the reaction of the
suspect. Simply said, if one method is not working, the investigator has additional techniques to utilize.
WZ has presented the 2-day seminars for TSA at the DHS Security Enforcement Training Academy in Oklahoma City and for FAMS at O’Hare and Midway Airports.
KEY BENEFITS:
- DEVELOP the admission into legally acceptable confessions.
- INTERPRET and evaluate suspect’s truthful and deceptive response based on verbal and physical behavior during field interviews.
- APPLY factual analysis to the interviewing process.
- ASSIST subjects in recalling events and details of past activities.
- EMPLOY non-accusatory interview techniques to obtain key information.
- ENHANCE your skills to effectively investigate ongoing, organized drug trafficking, money laundering, terrorist financing and other financial transactions suggestive of criminal activities.
- UNCOVER patterns, trends and correlation indicative of money laundering or other criminal activity.
- EFFECTIVELY conduct interviews and interrogation in a challenging and dynamic field environment.
- REDUCE time taken to obtain key information in dynamic and challenging environment resulting in faster resolution.
DATE: 28-29 March 2012
TIME: 9am – 5.30pm
VENUE: Holiday Inn Singapore, Orchard City Centre, Crystal Ballroom
Click to DOWNLOAD Tactical Field Interview brochure
Overview
Sadly, expertise doesn’t really matter—unless you can communicate it to others. Some of the very brightest professionals are less successful than they could be simply because they can’t communicate their expertise in a way that resonates with the audience.
It isn’t the attorney who knows the most about the law who is always the most successful. Nor is it the insurance professional who best understands his products that makes the most sales. What about the professional in your office who is an expert in her field?
As a result, our audience gets distracted and tunes out. we have difficulty making our messages understood and influencing our audience.
We seldom consider ourselves to be boring presenters, yet often that’s exactly what we are. We may be passionate about our message, but we are unable to craft it in a way that captivates and resonates with our audience.
RESEARCH HAS REVEALED !
Presentation Savvy is the most critical communication skill needed to move up in today’s business environment, according to a national survey of 725 upper and middle managers.
A study by Roffey Park finds that 84.6% of the 372 managers surveyed believe that skilled communicators make good leaders.
In The Master Presenter workshop, you will acquire The 7 Keys to Creating Powerful Presentations System, which is based on the research from over 8,000 presentations and the result of over 20 years of research, analysis and testing. Our very long list of testimonies from past participants bear testament to the usefulness and effectiveness of this training.
ACQUIRE ADVANCED SKILLS:
- 10 transitions that help your audience follow your message
- 10 things that add life to your presentation and keep interest levels at their peak
- 10 techniques to handle difficult questions and maintain your cool
- 10 strategies to deal with hostile audiences and disarm hecklers
- 11 different types of visuals and when to use each for maximum effect
- 12 delivery habits that always annoy listeners and how to avoid them
- 16 little-known tips for information to help you customize your message
- 21 presentation practices that engage the audience
- 28 techniques that show the audience how you provide value
- 32 strategies that quickly and effectively generate your content
DATE: 22 February 2012
TIME: 9am – 5pm
VENUE: Holiday Inn Singapore, Orchard City Centre
Click HERE for Testimonials
DOWNLOAD Brochure & Registration Form
Overview
There is enormous power in words and what they mean to the person who hears or reads them. Written words unleash their power when they are plugged into the mind of the reader. Word choice and sentence structure determine your effectiveness in conveying meaning.
“There wasn’t a boring moment. Everything that was covered was very relevant to my work. Good presentation style …”
…Senior Exec, Health Promotion Board
What You Will Learn
- ORGANIZE writing for clarity
- CREATE powerful & attention grabbing openings
- USE different types of closings
- KEEP readers’ interest and attention
- WRITE with power and clarity
- ADOPT different writing styles for different media and readers
- REDUCE writing time without diluting effectiveness or omitting key messages
- UTILIZE your words to move people to action
- AVOID communication disaster
- REDUCE your review time
Word power holds true on the web just as it does in print. Therefore, we should pay careful attention to our words, regardless of their manner of delivery.
Words possess the power to move people to action; to have others agree with your point of view, to give you what you want, to do what you ask or to buy what you are selling. Words have a profound impact in our daily lives and those we communicate with.
The lack of non-verbal cues such as facial expressions and body language combined with delayed feedback compounds the likelihood of misinterpretation.
DATE: 23 February 2012
TIME: 9am – 5pm
VENUE: Holiday Inn Singapore, Orchard City Centre
Click HERE for Testimonials
Download Brochure & Registration Form
Overview
Writing reports can take a substantial portion of any investigator’s time and effort if done thoroughly and professionally, compared to the original interview or incident being reported. The biggest issue is… most investigators do not have the luxury of time given the heavy workload.
Notes taken during the investigation process are evidence and subject to the scrutiny of the court. Defense councils commonly attempt to develop inconsistencies between the investigation officer’s notes and his reports.
“If there is one thing that any good defence counsel and prosecutor can agree on, it will be that a well-written investigation report can greatly increase the chances for conviction. It will make defending a criminal offender a more difficult task.”
Investigation officers may regard report writing a boring, painful but mandatory task they must go through in an investigation and failed to keep a high standard. Omitting important information and statements in their report many result in disastrous consequences at trial.
They forgot that that one day they may be called upon to testify in court about the incident they are writing about and the report will be the only thing that they will have to refresh their memory.
When investigation officers take neat, accurate, and thorough notes, it adds to their credibility and removes from the defense efforts to discredit the investigation officer on the witness stand.
The goal of writing professional investigative reports is to convey important and relevant information acquired during the investigation. A good report is the basis for judging the investigation and its conclusions.
In this 1-day workshop, we will focus on the key elements that make a good report, recording formal witness statement and what worked and what didn’t. You will gain insights into defense counsel techniques to discredit your report and how to eliminate them.
OUR UNIQUE ADVANTAGE
The Civil Service Investigation (CSI) series provide a systematic and structured method for investigation skills development. This is an effective and comprehensive investigation skills training program outside law schools in Singapore. Report Writing is the forth of our 6-part training.
Investigators and prosecutors often face a strong and highly experienced defence team. Knowing the game defence counsels play can greatly increased your rate of success.
But it is very hard to find good defence counsels to share their vast knowledge, experience, tricks and strategies. Their busy schedule would not permit them time to do so.
This workshop is lead by prominent defence counsel and ex-police officer, Dr. Steven Lam. Intimate knowledge of his work experience sitting on both sides of the court will be shared. Loop holes, tricks and techniques commonly exploited by good defence counsels to frustrate your effort and work will be revealed.
Application of relevant laws, recent amendments to the CPC and its impact on you will be discussed.
Sun Tzu says, “Know your enemies, know yourself, 100 battles, 100 victories.”
This is a truly unique opportunity to gain perspectives and knowledge from “the other side”.
DATE: 19 March 2012
TIME: 9am – 5pm
VENUE: Holiday Inn Singapore, Orchard City Centre
Download Brochure & Registration Form
Overview
Whether interviewers can reach their goal depends in large part on the personal attributes they bring to the interview process. But neither the ordinary experiences of growing up and living among people, nor a formal and extensive school education is of much value in learning how to obtain information from reluctant individuals.
“The interviewer has but one ultimate goal, reporting the objective truth.”
Management at all level can be involved in an ‘investigation’, usually in relation to a harassment, grievance, disciplinary issue, tip-off, complain or report. Often, initial investigations are conducted by internal managers. Though serious cases will be referred to the proper authorities, there are many cases that were managed internally.
Whatever the reason, it is essential that your ‘investigators’ are trained in investigation techniques, to prevent the loss of evidence, unfair or unethical practices.
Of equal importance, investigation technique training will ensure that such matters are dealt with positively by giving all levels of management the confidence that they are able to deal with investigations in a proper manner.
Even when interviewing cooperative witnesses, investigators may find it difficult to acquire all the pertinent facts they possess.
This 1-day workshop also ensures that all evidence collected during an internal investigation will be admissible and reliable in any tribunal or criminal/civil court.
OUR UNIQUE ADVANTAGE
The Civil Service Investigation (CSI) series provide a systematic and structured method for investigation skills development. This is an effective and comprehensive investigation skills training program outside law schools in Singapore.
Investigators and prosecutors often face a strong and highly experienced defence team. Knowing the games defence counsels play can greatly increases your rate of success.
This workshop is lead by Assistant Professor Lim Lei Theng. She will share her intimate knowledge of her work experience. Loop holes, tricks and techniques commonly exploited by good defence counsels to frustrate your effort and work will be shared.
Application of relevant law, recent amendments to the CPC and its impact on you will be discussed.
DATE: 21 October 2011
TIME: 9.30am – 5pm
VENUE: Holiday Inn Singapore, Orchard City Centre
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Overview
Many civil service investigators, professionals and expert witnesses are inadequately prepared for the rigors of the courtroom and have no formal training in providing effective courtroom testimony. With increasing cases of criminal offences, investigators find themselves at a greater likelihood than ever of having to provide courtroom testimonies.
“One of the most difficult challenges investigators and witnesses must confront is in the rigorous tests of the courtroom.”
…Jeffrey Hum, Program Director, Maitre Allianz Pte Ltd
The witness box is an unfamiliar, feared and lonely place. Witnesses feel that they are on trial, standing in the dock rather than giving testimony to assist the court. A poor performance can undermine confidence and credibility.
You will acquire knowledge of terms and procedures used by the legal profession, including the concepts of fact and witness, what constitutes evidence and what is not admissible and the significance of a subpoena.
The goal of Courtroom Testimonies workshop is to improve the skills of those involved, in the area of court preparation and testimony. This workshop will provide you with a key understanding of the components of criminal trials with special focus on the knowledge, skills and attitudes that contribute to your credibility as a witness.
BENEFITS:
- Develop testifying skills of a confident and competent witness.
- Respond succinctly and appropriately and know when to elaborate.
- Articulate your opinion based on the foundation of fact and/or truth.
- Differentiate between scientific and legal truth.
- Harness and channel nervous energy into a positive presentation.
- Maintain congruence in thoughts, feelings and behavior.
- Work your communication style to your benefit.
- Acquire knowledge of the adversarial system .
- Appreciate the roles of the various players in court.
- Gain insights on techniques lawyers use in cross-examination.
- Defend against counsel attack.
- Prepare your case well.
- Craft your story for maximum impact.
DATE: 26 Sep 2011
TIME: 9am – 5pm
VENUE: Holiday Inn Singapore, Orchard City Centre
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Overview
It is imperative that all evidence are gathered legally and be admissible in the criminal or civil proceeding as they must withstand the rigourous tests in the court of law. Even with a confession in court, improperly obtained evidence can derail even a seemingly airtight case. A recent example is a case in point when the High Court of Singapore acquitted a man of drug consumption after finding his urine test were not conducted in accordance to the law despite a confession in the lower court.
“Physical evidence cannot be wrong, it cannot perjure itself, it cannot be wholly absent. Only human failure to find it, study and understand it, can diminish its value.”
…Paul L. Kirk. 1953. Crime investigation
The burden of ensuring evidentiary relevance and reliability must rests heavily on the shoulders of the investigator and his team, including the process in gathering such evidence.
Evidences collected are to support the facts and verify whether an irregularity, fraud, corruption, serious misconduct or crime has occurred. In a criminal case, the burden of proof is much more difficult than the proof levels required in civil cases.
Often, smart defence counsel outwit the prosecution by successfully casting doubts over evidence produced in court and got their client off the hook, frustrating all the painstaking work the investigating team has done.
Though as civil service officers with certain powers to conduct investigations, you do not possess the same powers as those serving in the criminal investigation unit, police force nor a public prosecutor.
We will show you how you can still do a great job within your powers in this exciting 1-day workshop. You will acquire insights on the nature and relevance of physical and oral evidence, the admissibility of evidence and the importance of securing and recording court exhibits, including statements and documents and other supporting materials to ensure successful convictions.
Most importantly, you will gain all these insights and knowledge from a smart and prominent defence counsel. Liken to Sun Tze Art of War, “know your yourself, know enemies, 100 battles, 100 victories”. This is a rare opportunity one can acquire knowledge, skills and insights from the other side.
KEY BENEFITS:
You Will Learn How To:
- EXAMINE & EVALUATE physical and documentary evidence for their usefulness.
- DETERMINE appropriate action to take based on evidence.
- INCREASE your confidence as an effective investigator.
- APPROPRIATELY record and document your results.
- PRESENT evidence in court professionally.
- ACQUIRE the basics of statement analysis.
- CREATE your action plan based on the Laws of Evidence.
- GAIN insights into recent court decisions.
- DEVELOP practical skills in the ability to collect evidence that are acceptable to the court of law.
- GRASP basic evidentiary rules and their uses during hearings.
DATE: 20 February 2012
TIME: 9am – 5pm
VENUE: Holiday Inn Singapore, Orchard City Centre
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Overview
With overwhelming evidence supporting the suspect involvement and all your diplomatic attempts at getting a confession comes to nothing, what do you do? Conduct an interrogation. The goal of an interrogation is to get the suspect to confess. A master interrogator uses psychological tools to get inside the mind of a suspect.
“The goal of an interrogation is to get the suspect to confess.”
Interrogations are conducted once it is reasonably certain that the person being questioned is guilty.
The goal of an interrogation is to get the suspect to confess. But if you are not a police officer with special powers, would you still be able to extract a voluntary confession just as effectively? Are you aware of the powers bestowed upon you as a civil servant in such circumstances? Are you maximizing your leverage on them?
Many interrogators frequently fail to acquire information critical to successful case resolution. Often, guilty suspects leave the interrogation environment without making the smallest admission, leaving investigation officers knowingly outwitted by the suspects.
- What is the difference between an interview and interrogation?
- Can interrogation ever be a fair process?
- How can a process designed to manipulate a suspect into confessing be non-coercive?
- Can coercion be used legally and when can I use it?
- When should an investigation move from an interview to interrogation?
- Are the techniques taught in compliance with legal framework?
- What are the pitfalls in interrogation and how do I avoid it?
- Should you always believe the victim or can you trust a witness?
The interrogation techniques introduced in this workshop have been carefully chosen for their non-coercive nature, simplicity, effectiveness and legality for used by any professional or corporate investigator who is called upon to investigate a case. Using them can help you obtained a confession in the shortest possible time and survive a judicial review that they are voluntary and accurate.
OUR UNIQUE ADVANTAGE
The Civil Service Investigation (CSI) series provide a systematic and structured method for investigation skills development. This is an effective and comprehensive investigation skills training program outside law schools in Singapore. Interrogation is the second of our 6-part training.
Investigators and prosecutors often face a strong and highly experienced defence team. Knowing the game defence counsels play can greatly increased your rate of success.
But it is very hard to find good defence counsels to share their vast knowledge, experience, tricks and strategies. Their busy schedule would not permit them time to do so.
This workshop is lead by prominent defence counsel and ex-police officer, Dr. Steven Lam. Intimate knowledge of his work experience sitting on both sides of the court will be shared. Loop holes, tricks and techniques commonly exploited by good defence counsels to frustrate your effort and work will be revealed.
Application of relevant laws, recent amendments to the CPC and its impact on you will be discussed.
Sun Tzu says, “Know your enemies, know yourself, 100 battles, 100 victories.”
This is a truly unique opportunity to gain perspectives and knowledge from “the other side”.
DATE: 18 January 2012
TIME: 9am – 5pm
VENUE: Holiday Inn Singapore, Orchard City Centre
Download Brochure & Registration Form
Overview
This highly experiential one-day workshop will equip a range of persons from prosecutors working in the police and government departments to those tasked with running disciplinary and other administrative or tribunal hearings with effective trial techniques.
Many agencies conduct prosecutions, or make administrative decisions after their own investigations. In some situations, disciplinary committees or other similar tribunals are vested with powers to run a hearing where evidence is gathered and decisions are taken based on that evidence.
Lawyers trained in trial advocacy techniques of questioning, and the law of evidence and procedure are adept at handling such tasks. However in many situations, non-legally trained persons may be called upon to run hearings, or conduct prosecutions. Undoubtedly there is training provided for such persons, and this workshop seeks to enhance pre-existing training.
The class size is small for greater effectiveness. Participants are required to perform specific tasks such as questioning witnesses, and each participant will be guaranteed personalized feedback and advice.
KEY BENEFITS:
- ENHANCE your advocacy skills
- RECEIVE personalize feedback
- SMALL group setting
- EXPERIENCED trainers
- LEARN from your own performance and those of your peers
- OBSERVE effective advocacy skills through demonstrations by faculty
- DEVELOP and practice essential trial skills
- SUPPORTIVE environment
WHO SHOULD ATTEND
Prosecutors serving in the police and government departments, those with a Diploma in Law, and those not called to Bar but carrying out prosecution work will benefit most from this workshop.
DATE: 22 March 2011
TIME: 9am – 5pm
VENUE: Holiday Inn Singapore, Orchard City Centre
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Overview
Some of the issues that may arise for a hearing include how to convene the hearing, who should be present, and at what part of the hearing, how may proof be presented, how may testimony be recorded, how to maintain order and decorum, how to deal with parties not represented by lawyers, whether the hearing should be adversarial or inquisitorial and what merits there are to either, how to deliver the decision in a fair and unobjectionable manner.
“An adjudicatory proceeding must not only be a fair hearing but it must also be seen to be a fair hearing.”
Some agencies and organizations have established disciplinary or enquiry proceedings where officers or staff may be conducting a hearing. Many of those tasked with conducting a hearing may not be legally trained. Even those who are legally trained are not specifically trained to conduct hearings.
A proper hearing that gives rise to outcomes that can stand up to scrutiny must be orderly, fair and transparent. Evidence and witness testimony should be collected in a fair manner and collated in a sensible fashion. Due process and natural justice should be observed. Questioning of witnesses must be done fairly, and effectively.
This workshop is possibly the only one of its kind in Singapore that is run by a private company.
Facilitated by lawyer and Assistant Professor from NUS Law School, this workshop aim to impart the skills and knowledge necessary to conduct a fair hearing.
WHO SHOULD ATTEND
For all who are tasked to conduct hearings related to discipline, misconduct, grievance, violation of company policy and other issues that are addressed within an organization.
DATE: 02 November 2011
TIME: 9.30am – 5pm
VENUE: Holiday Inn Singapore, Orchard City Centre
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Overview
Spotting the lie is often tough. Polygraph tests, also known as “lie detectors”, are typically based on detecting autonomic reactions and are considered unreliable. But machines and computer programs aren’t the only way of detecting lies. Scientists believe that people can be trained to recognize liars through behavioral cues.
““In the end, detecting deception is all about honesty. It’s much harder to find the truth than to find a lie. A good lie-catcher is good at identifying truthfulness.“
…Dr. Paul Ekman
Psychologists have been documenting clues to deception such as facial expressions, body language and linguistics to help catch the dishonest. This experiential workshop aimed to take you from the level of the “gut-feeling” to a higher level of confidence in reading behavioral cues to tell if that person being questioned is truthful or not.
It is common for us to place more emphasis on words and verbal responses. But what we are missing are the powerful messages being communicated through non-verbal channels, which occur subconsciously and spontaneously and not by chance. Thus reading non-verbal behavioral cues can be mightily useful for detecting deception because “dishonest people” tend to rehearse the words they use, not their gestures.
Just as subconsciously leaked facial micro expressions and body language can betray a person’s true emotions, unconscious verbal incongruence can reveal a person’s real underlying thought process.
If it is the truth you are seeking, this workshop is for you. You will learn to read between the lines, decode non-verbal language and uncover incongruencies.
BENEFITS:
• SPOT & INTERPRET deceptive body language
• DETECT micro-expressions
• DECODE incongruent verbal responses
• ACQUIRE Physiological Neurolinguistic Skills
• DISTINGUISH major emotions
• READ emotions & other non-verbal behaviors
• READ facial expressions
WHO SHOULD ATTEND
This workshop is designed for professionals in the following areas:-
Human Resource, Sales, Public Relation, Audit, Security, Compliance & Risk Management, Civil Service, Legal, Customer Service, Lecturer, Negotiation, Mediation, Counselling, Social Service and those whose job requires them to verify the truth in information obtained.
The occupational focus of this program should not be confused with the special programs for psychologist, hypnotherapist or human behavioral specialist.
DATE: 21 March 2012
TIME: 9am – 5pm
VENUE: Holiday Inn Singapore, Orchard City Centre
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Overview
Every maneuver by a defence counsel is cleverly designed to raise reasonable doubt in the evidence and processes presented by the prosecution. Aggressive methods used to undermine your credibility can also be expected. Good defence counsels can “think on their feet” and burst out in rapid fire. When you see these techniques coming, you can brace yourself for a difficult time on the witness stand.
“The goal of defence counsels is not to find out the truth but to get their clients off the hook.”
…Dr. Steven Lam, Defence Counsel
Cross-examination by a defence counsel can be intimidating and full of traps. They will pile on the pressure by exploiting your nervousness and trick you into saying something you shouldn’t say. In your state of confusion and mind blanks, they will put the best spin on the facts, have you agree to an exaggerated petty issue and put across an apparently absurd idea. The witness stand is a fearful and dreaded place.
Being prepared is the key to survive and excel as a witness. Preparing for a trial requires you to organize, clarify and simplify your thoughts. Trial work is not science but has very important and profound consequences if you do not get your points across clearly and effectively.
In this 1-day experiential workshop, you will know what to expect in cross-examination, preparing for it, recognized strategies of attack and techniques to counter them. Drawing on his professional experience in court, defence counsel – Dr. Steven Lam, will show you how to reduce anxiety on the witness stand and specific methods for dealing with the most aggressive cross-examinations.
OUR UNIQUE ADVANTAGE
Civil service professionals of Singapore from 11 Ministries, 41 Statutory Boards and 23 other government departments have attended our CSI and investigation related trainings, filling almost 1000 training places.
You will receive the most up-to-date knowledge as the contents undergo continuous improvement and refinement.
Quality assurance – we constantly received high ratings, recommendations and praises.
Our training programs are designed and facilitated by an ‘A’ team of facilitators – consist of a prominent defence counsel, ex-prosecutor from New York state, award winning NUS law school professor and an expert in psycho-hypnotherapy.
We are possibly the only provider of a structured, systematic and comprehensive suite of trainings for civil service professionals involved in investigation, regulation and law enforcement in Asia.
DATE: 03 October 2011
TIME: 9am – 5pm
VENUE: Holiday Inn Singapore, Orchard City Centre
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Overview
Just as our eyes are attracted to all things beautiful, our ears are drawn to great sounds and voices. Those of us who watched the American Idol can surely recall those times when we get mesmerized by a great voice or is put-off by bad singing.
“Words mean more than what is set down on paper. It takes the human voice to infuse them with shades of deeper meaning”
…Maya Angelou
The same is true when we speak to a group of people. They came to listen and learn something but will start to shut down the moment an uninteresting and monotonous voice appears. It doesn’t matter to your audience how long you have spent preparing or how important those messages are, their minds will start to drift and you lose them. Your power to ignite your audience’s imagination or interest is completely lost and you have failed to achieve your goals.
So it’s not surprising that many experienced presenters are often disappointed at the response from their audience despite having crafted a ‘perfect’ presentation document and script. The words looked wonderful on paper and appear convincing but why was the audience found lacking in enthusiasm? Why was your message lacking impact and power as appeared in your written script?
Voice projection is more than just volume. Presentations are not like ordinary face-to-face conversations and require a different set of skills. A presenter is likened to an actor on stage with the presentation document as the script. Success is highly dependant on his or her ability to use words, voice, body language and visuals to captivate the audience’s attention.
This workshop focuses on how presenters can use their hidden voice power to articulate their well prepared presentation. Actor, trainer, coach and speaker Mr. Bob Feldman, who has presented throughout the US, Europe and Asia, will facilitate this exciting workshop.
DATE: 21 March 2012
TIME: 9am – 5pm
VENUE: Holiday Inn Singapore, Orchard City Centre
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Overview
Suspects do not give up their secrets easily. Persuading suspects to admit their involvement in crimes requires a variety of skills and techniques. There is no single method that will be most effective in all situations. Successful investigators utilized an arsenal of tools and techniques at his disposal. There are broadly two ways to interrogate a suspect i.e. Confrontational and Non-Confrontational methods. For the 1st time in Asia, Wicklander-Zulawski will share their highly successful n0n-confrontational method, led personally by Mr. David Zulawski.
“We’ve been involved in countless cases where more traditional methods of interrogation were used, unsuccessfully, after which we were able to come in and get results using our trained staff and non-confrontational methodology.”
…David Zulawski, Co-Chairman, Wicklander-Zulawski & Associates, Inc.
Most investigators started life being trained in confrontational interviewing and observing how their seniors apply those skills. They are taught, have observed and used confrontational methods to aggressively challenge a suspect. In many instances, confrontational methods only work with first-time offenders. Repeat offenders learn quickly what to expect and have counter measures, hence, are harder to crack. The confrontational approach forces the suspect to initially deny his involvement and continue defending that position further with more lies. When this happen, more time and effort is required to crack the suspect and obtain a confession. The confrontational method often limits suspect admission to a single issue without the possibility of getting additional admissions to other crimes.
The non-confrontational approach encouraged the suspect to make a rational rather than an emotional decision to confess, giving the interrogator more opportunities to succeed. In addition, the non-confrontational approach may reveal a pattern of criminal behavior instead of that single incident being investigated. A successful non-confrontational approach allows a collaborative decision-making led by the suspect using the interrogator as a trusted advisor because of the rapport and trust that was established in the process.
The structured non-confrontational approached better allow performance measurement and coaching. Supervisors can now confidently guide their officers through clearly defined sections of an interrogation.
KEY BENEFITS
- MULTIPLY your opportunities to succeed
- SHORTEN time taken to confession
- REDUCE stress and struggle for the investigator
- APPEAL to the rational rather than emotional aspect to confession
- UNCOVER a pattern of criminal behavior rather than that single incidence
- INCREASE your confession rate
- PROVIDE an easier path to confession
- BOOST your confidence in dealing with different personalities
- EXPAND your arsenal of interrogation tools
- OVERCOME deceptive behaviours
- LEADS directly to an admission without denial
DATE: 26-27 March 2012
TIME: 9am – 5.30pm
VENUE: Holiday Inn Singapore, Orchard City Centre, Crystal Ballroom
Click to DOWNLOAD Non-Confrontational Interview & Interrogation brochure
Trainer & Testimonials
For over 15 years, Mr. Bob Feldman was an actor, director, teacher and trainer with the United Mime Workers theatre company, an internationally acclaimed professional mime theatre group in the United States.
His outstanding work brought him numerous awards for facilitating creative communication skills programs.
Bob holds a Bachelor’s degree (B.A.) in Movement, Psychology and Education and a Masters Degree (M.Ed.) in Adult and Continuing Education from the University of Illinois.
Facilitating communication training to corporate executives is a natural extension of his talent. Bob offers creative and fresh perspectives with his wealth of experience in theatre, acting and the arts, merged with his 12 years experience as Managing Director of a successful arts business.
His clear and connecting voice has been used in voiceovers for corporate programs, commercials, animations, audio books and narrations.
He has taught acting skills at leading colleges and theatre schools in the US, Germany and Singapore, as well as leading trainings in China, Sri Lanka, India, Indonesia, Malaysia, Thailand, Vietnam, the Philippines and Australia.
TESTIMONIALS on Mr. Bob Feldman
“Bob, you have been a great trainer. Thank you for an enjoyable workshop.”
…Academy Staff, Republic Polytechnic
“Thanks, Bob, for bringing us through the course. You have a very warm voice and have been very encouraging. Thank you!!”
…Senior Manager, Singapore Workforce Development Agency
“Never a dull moment. During the workshop, Bob was attentive and had address to my weakness… Thumbs up!”
…Executive, Singapore Workforce Development Agency
“…Bob is very engaging and caring and a competent trainer.”
…Anonymous
“Bob was coherent and organised in his class!”
… Executive, Prime Minister’s Office
“Bob is engaging and entertaining! Excellent work!”
…Deputy Manager, JTC Corporation
“A very warm lecturer makes me more comfortable till the end.”
…Officer, Singapore Prison Service
“Content was simple yet rich with clear examples. Engaging speaker.”
…Deputy Commander, Immigration & Checkpoints Authority
Programme
By using playful interpretive tools and fun activities, participants will explore the multitude of stories within you to unearth meaningful narratives that can bring your message across more powerfully.
Using the framework of storytelling, you will bring your unique perspectives and expertise to shape stories that you can use in different contexts to effectively engage colleagues, employees and other stakeholders.
9:00 am – Communication Through Stories
- Value of and power of stories
- Types and sources of stories
- Creating your story bank
- Telling personal stories
10:30 am – Tea Break
10:45 am – Enhancing Your Storytelling Ability
- Finding and identifying stories
- Using other people’s stories
- Delivery skills to enhance your stories
- Patterns and techniques of storytelling
12:30 pm – Lunch
1:30 pm – The Business Narrative
- Types of stories used in the business context
- Developing a narrative database
- Defining your purpose and core message
- Alignment with company mission and vision
3:15 pm – Tea Break
3:30 pm – Putting It Together
- Choosing the right story
- Shaping your message
- Practice
WHO SHOULD ATTEND
All who have to make presentations to different audiences in the government, private and non-profit organizations.
Job titles include:
Director, Deputy Director, Assistant Director, Senior Manager, Manager, Head of Dept, Trainer, Facilitator, Leader, Negotiator, Buyer, Seller, Mediator, Administrator, Teacher, Lecturer, Coach and Executive.
Overview
While data, information and facts would appeal to all the rational instincts of people, it is the story that acts as a powerful emotional force that captivates and compel listeners to act in the way you want. And there lies the power of storytelling.
“Facts tell, stories sell – people are far more likely to be persuaded by a combination of reason and emotion.”
…Jeffrey Hum, Program Director, Maitre Allianz Pte Ltd
Storytelling is an essential skill for professionals looking to significantly increased their effectiveness in communication.
Good communicators are good storytellers. They draw on an understanding of the narrative structure, metaphor, characters, personal experience and dialogue to present stories that connect with their audience.
Stories are powerful because they show us rather than tell us, dramatically enacting a truth that can move us and influence the way we see things.
A good story powerfully narrated can influence thinking profoundly, as it absorbs and engages the listener.
While not everyone is a natural storyteller, all of us can learn to become better at it. A good story is more powerful than a logical argument. Story is a very powerful and effective communication tool.
Storytelling training enhances your communication skills and help you connect with energy, passion, purpose, impact and influence people into action.
If you want support for a new initiative, make a point, create an impact or lead an audience to thoughtful reflection, tell a story . . . .
KEY BENEFITS:
- CRAFT stories that add impact to your message.
- CREATE a library of your own personal stories.
- ILLUSTRATE your stories with the use of your voice and body.
- CONVEY your message with greater clarity.
- CHOOSE and use business narratives for strategic purposes.
- TURN complex ideas into simple illustrations that connect with your audience.
- ENGAGE your audience beyond the rational level.
- MOTIVATE people into action.
- OBTAIN buy-in.
- ENABLE longer information retention.
- CHAMPION people around your cause.
- TRANSFORM cold information into interesting knowledge.
- UNDERSTAND the value of stories in the contexts of knowledge management, leadership, organizational learning and development, and change management.
DATE: 19 March 2012
TIME: 9am – 5pm
VENUE: Holiday Inn Singapore, Orchard City Centre
DOWNLOAD Brochure & Registration Form
Trainer and Wicklander-Zulawski
ABOUT YOUR TRAINER
Mr. David E. Zulawski, CFE, CFI® is Co-Chairman and Founder of Wicklander-Zulawski& Associates, Inc., an international investigative, consulting and training firm based in Downers Grove, Illinois.
Established in 1982, Wicklander-Zulawski provides services to corporate, law enforcement, military, government, and diplomatic organizations throughout the world.
Prior to founding Wicklander-Zulawski, Mr. Zulawski was a Special Agent with an interstate railroad, a Police Officer with a major Illinois police department, and a Director with John E. Reid Associates. He is a licensed polygraph examiner in Illinois and Indiana, and has personally conducted over 10,000 interviews and polygraph examinations.
Mr. Zulawski is Chairman of the Advisory Committee of the Center for Interviewer Standards and Assessment and worked to develop the Certified Forensic Interviewer (CFI® ) certification examination.
The acclaimed WZ Non-Confrontation Method of Interview & Interrogation was developed by Mr. Zulawski and his firm and provide instructions also.
The Method’s technique, including behavioral observation, has proven to be more effective in eliciting actionable intelligence and gaining admissions than more coercive approaches.
Mr. Zulawski coauthored the text Practical Aspects of Interview and Interrogation, 2nd Edition, with Douglas E. Wicklander. He also co-authors with Shane Sturman, President, CEO and Partner of WZ, an ongoing column in Loss Prevention magazine on topics relating to investigation and interviewing. Mr. Zulawski has also authored training programs and acted as consultant during the writing and filming of numerous interactive computer video programs relating to interview and interrogation. Mr. Zulawski is a renowned speaker and expert witness in the areas of interview and interrogation.
ABOUT WICKLANDER-ZULAWSKI & ASSOCIATES
Wicklander-Zulawski and Associates, Inc. is established in 1982. They provides Loss Prevention, Consulting, Interview, and Investigative services to public and private law enforcement, military, government, and diplomatic markets. The firm’s services enable their clients to employ a wide range of strategies to elicit relevant information and obtain sustainable admissions more often and quicker than alternative approaches. Their unique non-confrontational communication techniques have proven to reduce objections and denials. WZ conducts almost 400 seminars a year on interview and interrogation or related topics. WZ seminars have been presented in all fifty states in the US, as well as in Europe, Africa, and South America.
W-Z partial client lists include:-
- Federal Bureau of Investigation (FBI)
- Transportation Security Administration (TSA)
- U.S. Customs and Border Protection (CBP)
- U.S. Department of Veterans Affairs Police (VA Police)
- U.S. Immigration and Customs Enforcement (ICE)
- U.S. Citizenship and Immigration Services (CIS)
- U.S. Army Intelligence and Security Command (INSCOM)
- U.S Army Special Operations Command (USASOC)
- U.S. Department of Labor (DOL)
- U.S. Navy (NCIS)
- U.S. Department of Health & Human Services (HHS)
- Federal Air Marshal Service (FAMS)
- Inspector General Criminal Investigator Academy
- Bureau of Diplomatic Security Services
- Bureau of Alcohol, Tobacco Firearms and Explosives
- Chicago Police Department
- Washington State Patrol
- Phoenix Police Department
- San Antonio Police Department
- Detroit Police Department
- Oakland County (MI) Sheriff’s Office
- Illinois State Police
- Illinois Mobile Team Units
- Middlesex (NJ) Police Academy
- Kent (WA) Police Department
- Arlington & Irving (TX) Police Departments
- Bozeman (MT) Police Department
- Massachusetts State Police
- Sioux City National Training Center
- St. Louis County & Municipal Academy
- Beaverton (OR) Police Department
- Fairfax County (VA) Criminal Justice Academy
- Knox County (TN) Sheriff’s Office
- Broward County (FL) Sheriff’s Office
- Nebraska Law Enforcement Training Center
- Royal Canadian Mounted Police
WICKLANDER-ZULAWSKI’S TRACK RECORD
WZ successfully conducted this training for the U.S. Army at:
Fort Gordon, Georgia for fifty Human Intelligence Collectors (HUMINET) and Counterintelligence (CI) personnel in January 2008.
Fort Sam Houston, Texas for forty HUMINET and CI personnel in August 2008.
Fort Bragg, North Carolina for thirty members of the SFG (A) personnel with U. S. Army Special Operations Command (USASOC) in March 2009 and September 2009.
Fort Zama, Japan for thirty HUMINET and CI personnel in August 2009.
This course has been presented ten times at the Chicago Police Academy for 895 members of Chicago Police Department.
WZ regularly provides this seminar’s basic instructional modules to other federal agencies that focus on terrorism such as FBI, USCIS, ICE, ATF&E, and the U.S. State Department Bureau of Diplomatic Security.
Over 100,000-law enforcement professionals, in all fifty states and abroad, have benefited from their participation in WZ’s interview and interrogation training.
Acquiring the skill sets allow investigators to uncover terrorist plans directed at critical infrastructure so they may intervene to deter criminal activity.
These interviewing techniques are also specifically designed to deal with money laundering and fraud schemes that may be used in furtherance of the criminal or terrorist enterprise.
Investigators applying these techniques indicate the non-confrontational approach produces more reliable intelligence information compared to coercive methods.
Programme
Instruction includes a comprehensive overview of non-confrontational interviewing methods to overcome the resistance of a traditional criminal or terrorist operative. Attendees will learn to assess verbal and non-verbal behavior, offer rationalizations, handle denials, detect deception and evaluate truthfulness.
Topics include:
INTERVIEW vs INTERROGATION: Review of the differences and application of tactical interview techniques during a field contact or crime scene investigation.
COUNTER-TERRORISM INTERDICTION QUESTIONING: Questioning techniques utilized during a tactical interview of a potential terrorist suspect. Baseline and behavior-provoking questions will be discussed.
PHYSICAL & VERBAL BEHAVIOUR INTERPRETATION: Evaluation and interpretation that could indicate deception during a tactical encounter on the street or in the controlled environment of a police facility will be presented.
COGNITIVE INTERVIEWING TECHNIQUES: For interviewing traumatized victims or a cooperating witness. These techniques will assist the subject in recalling more detail about the incident under investigation.
ENTICEMENT QUESTIONS: Behavior-provoking non-accusatory questions that can be asked to entice a suspect into changing his original story. Careful formatting of these questions is critical.
REDUCING RESISTANCE: Using rationalizations to reduce a suspect’s resistance during a field interview. Techniques that encourage cooperation from a reluctant or fearful witness or victim will be discussed.
OBTAINING THE ADMISSION: Alternative and assumptive questions utilized to obtain an admission and develop the admission into a confession.
DEVELOPING & HANDLING INFORMANTS: Developing and handling informants is essential in constructing a successful terrorism-related or gang-involved criminal case. Information will be presented to develop and improve the officer’s ability to utilize informants as a valuable resource.
METHODOLOGY
The approach of the course is one of practical application rather than theory.
The time spent in the course will enable participants to immediately benefit from what they have learned in the seminar.
The WZ Method complements and enhances other techniques and many of their law enforcement clients, including U.S. Federal Government Agencies, have designated this combination as their standard approach to interview and interrogation training.
WHO SHOULD ATTEND
All civil service investigators whose job requires them to conduct interview and interrogation of suspects, witness, victims, etc.. in the field.
Officers involved in the following investigation work will benefit the most:
- Murder, Firearm Offences, Kidnapping, Sexual Offences And Other Major Crimes.
- Secret Societies, Unlicensed Moneylending, Vice, Gambling Offences, Sensitive Cases, Specialised Crime, Intellectual Property Rights Issues, Casino Crimes, Money Laundering
- Forensic Examination, Computer Misuse
- Incidents Involving Explosive Devices
- Intelligence
- Public Transport Security
- Civil Aviation Security
- Counter-terrorism
- Major Disasters, Riots, Demonstrations, Firearms
- Hostage Rescue, Prisoner Escort, Security Services
- VIP Personal Safety And Security
- Security Industry Regulator
- Traffic Enforcement, Accidents And Violations
- Military Intelligence And Security
Investigators conducting interview & interrogation in a proper room setup for such purpose; please download Non-Confrontational Interview & Interrogation brochure for program details.
Trainer and Wicklander-Zulawski
ABOUT YOUR TRAINER
Mr. David E. Zulawski, CFE, CFI® is Co-Chairman and Founder of Wicklander-Zulawski& Associates, Inc., an international investigative, consulting and training firm based in Downers Grove, Illinois.
Established in 1982, Wicklander-Zulawski provides services to corporate, law enforcement, military, government, and diplomatic organizations throughout the world.
Prior to founding Wicklander-Zulawski, Mr. Zulawski was a Special Agent with an interstate railroad, a Police Officer with a major Illinois police department, and a Director with John E. Reid Associates. He is a licensed polygraph examiner in Illinois and Indiana, and has personally conducted over 10,000 interviews and polygraph examinations.
Mr. Zulawski is Chairman of the Advisory Committee of the Center for Interviewer Standards and Assessment and worked to develop the Certified Forensic Interviewer (CFI® ) certification examination.
The acclaimed WZ Non-Confrontation Method of Interview & Interrogation was developed by Mr. Zulawski and his firm and provide instructions also.
The Method’s technique, including behavioral observation, has proven to be more effective in eliciting actionable intelligence and gaining admissions than more coercive approaches.
Mr. Zulawski coauthored the text Practical Aspects of Interview and Interrogation, 2nd Edition, with Douglas E. Wicklander. He also co-authors with Shane Sturman, President, CEO and Partner of WZ, an ongoing column in Loss Prevention magazine on topics relating to investigation and interviewing. Mr. Zulawski has also authored training programs and acted as consultant during the writing and filming of numerous interactive computer video programs relating to interview and interrogation. Mr. Zulawski is a renowned speaker and expert witness in the areas of interview and interrogation.
ABOUT WICKLANDER-ZULAWSKI & ASSOCIATES
Wicklander-Zulawski and Associates, Inc. is established in 1982. They provides Loss Prevention, Consulting, Interview, and Investigative services to public and private law enforcement, military, government, and diplomatic markets. The firm’s services enable their clients to employ a wide range of strategies to elicit relevant information and obtain sustainable admissions more often and quicker than alternative approaches. Their unique non-confrontational communication techniques have proven to reduce objections and denials. WZ conducts almost 400 seminars a year on interview and interrogation or related topics. WZ seminars have been presented in all fifty states in the US, as well as in Europe, Africa, and South America.
W-Z partial client lists include:-
- Federal Bureau of Investigation (FBI)
- Transportation Security Administration (TSA)
- U.S. Customs and Border Protection (CBP)
- U.S. Department of Veterans Affairs Police (VA Police)
- U.S. Immigration and Customs Enforcement (ICE)
- U.S. Citizenship and Immigration Services (CIS)
- U.S. Army Intelligence and Security Command (INSCOM)
- U.S Army Special Operations Command (USASOC)
- U.S. Department of Labor (DOL)
- U.S. Navy (NCIS)
- U.S. Department of Health & Human Services (HHS)
- Federal Air Marshal Service (FAMS)
- Inspector General Criminal Investigator Academy
- Bureau of Diplomatic Security Services
- Bureau of Alcohol, Tobacco Firearms and Explosives
- Chicago Police Department
- Washington State Patrol
- Phoenix Police Department
- San Antonio Police Department
- Detroit Police Department
- Oakland County (MI) Sheriff’s Office
- Illinois State Police
- Illinois Mobile Team Units
- Middlesex (NJ) Police Academy
- Kent (WA) Police Department
- Arlington & Irving (TX) Police Departments
- Bozeman (MT) Police Department
- Massachusetts State Police
- Sioux City National Training Center
- St. Louis County & Municipal Academy
- Beaverton (OR) Police Department
- Fairfax County (VA) Criminal Justice Academy
- Knox County (TN) Sheriff’s Office
- Broward County (FL) Sheriff’s Office
- Nebraska Law Enforcement Training Center
- Royal Canadian Mounted Police
TESTIMONIALS
“I was in your interview training last week in Denver. I just wanted to share with you that I tried the WZ method today for the first time and it worked so well I got a withdrawal in about 8 minutes.”
…Immigration Services Officer, USCIS Denver Field Office
“The Association, which includes the top police officers in the field of interviewing from North America, received invaluable training from WZ which will be a real asset in obtaining lawful, admissible admissions from persons responsible for committing crimes. The training is highly recommended for any police officer; especially those involved on a regular basis in the interviewing/interrogation of suspects or accused parties.”
…Martin Graham, former president of the Canadian Association of Police Polygraphists Association
“Just to let you know I have gotten three confessions within the last two weeks using the method you taught us. As a matter in fact I just received a Letter of Recognition from my department, because with the confession I was able to get from a known Hispanic gang member, I was able to charge several gang members with an armed robbery case. Once again thank you so much for the training.”
…Detective, Raleigh Police Department, US
“In our occupation as polygraph examiners, it’s all about getting to the truth and obtaining confessions from the guilty is often very challenging. The techniques provided will no doubt enhance our abilities in this area,”
…Sgt. Bob Bannatyne, Royal Canadian Mounted Police, Winnipeg Polygraph Section
“I finally got the chance for an interview since attending your seminar in Columbus, Ohio this last month. WOW, it works!!! I used a lot of the Techniques, although I still need some practice on the denial end. Anyhow, without any evidence, I got a confession on a 17 year old that had been taking money from his employer on four different occasions…”
… Sandusky Police Department, US
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Tel: (+65) 6100 0621
Email: 
