Programme
(a workshop by Convivo, an affiliate of Maitre Allianz)
Good listening goes beyond spoken words into getting a sense of who they are, how they view life, what they want to accomplish, what concerns they have, what they’re afraid of, how they’re feeling, what they want from you, and more. It even involves “listening” to what people aren’t directly saying, or what they might be too reluctant to say, or what they definitely don’t want you to do in response to their communications.
The objective of this workshop is to focus on key aspects of listening that deserve closer attention and you won’t find these in other courses elsewhere. The topics covered are:
- Overview
- Listening from the Inside Out
- Body language in the listening
- The 8 Common Behaviors of the listening process
- The non-building blocks
- The 3 major steps
- Relationship Trilogy: responsibility, motivation and listening
- Role of Emotional Intelligence
- Listening styles of women and men
- The power of focus
- Develop an action plan to improve your listening skills
Programme
KEY BENEFITS:
- ACQUIRE advance memory methods to recall complex information
- DEVELOP super memory for names, faces and scenarios
- ENHANCE your power of observation
- INCREASE your ability to analyse situation through reasoning and evidence
- IMPROVE your work efficiency
- REDUCE stress
- OPTIMIZE your valuable time
- MAXIMIZE your brain performance through multiple senses
- MAINTAIN your brain at optimal condition to success
- BOOST your creative power
- WITNESS and EXPERIENCE amazing memory stunts
- BUILD better relationships
- ACHIEVE your career and personal goals sooner
- IMPRESS your bosses, colleagues, staffs and clients
- CREATE great impression of you and your company
- GAIN trust and friendship
BRIEF PROGRAM OUTLINE:
Participants will acquire skills for boosting the brain power to make quick decision and scenario assessments, which are critical to the success of operations. Participants will learn methods to capture key facts, scenarios, faces and other important details at a fraction of the time you take.
1. MIND OF SHERLOCK HOLMES
- Divided Attention: better multi-tasking and fast concentration.
- Selective Vigilance Attention: maintaining concentration for a sustained period of time and the ability to recall the information later.
- Filtering and Focusing: choosing what’s important and ignoring distractions.
2. MEMORY MAGIC~ ADVANCED MEMORY TECHNIQUES
- Acquire methods to remember tasks, thoughts and ideas better and easier.
- Learn and implement the association system, the Roman Room system and the Body system.
3. BRAINSTORMING OUTSIDE THE BOX
- Maximise your creative mind and ability to solve problems efficiently.
- Discover techniques to overcome failures and achieve success.
4. THE RAIN-MAN MANOEUVRE
Advanced formula to remember serial numbers, license plates, formulas and long numbers.
5. REMEMBERING NAMES & FACES
Acquire super memory to recall every face, every name – every time
6. BRAIN LANGUAGE
Uncover your potential in learning new vocabulary and language.
Programme
In Civil Service Investigation: Trial Technique, there is a major emphasis is on individual participation and performance via simulated trial sessions.
This is an innovative and practical workshop for non-lawyers taught by trainers experienced in teaching trial advocacy.
Participants will learn the essential aspects of trial techniques focusing on:
1. TRIAL PREPARATION
- Elements of the offence
- Case theory
- Witness selection
- Witness preparation
- Demonstrative and physical evidence
2. EXAMINATION-IN-CHIEF
- Leading vs non-leading questions
- Fulfilling your burden of proof
3. CROSS EXAMINATION
- Structuring leading questions
- Selecting areas to attack
PRE-COURSE REQUIREMENT
Participants are expected to commit time to prepare and familiarize themselves with the case materials and exercises ahead of time. All materials will be distributed electronically in advance.
METHODOLOGY
Focusing on the core skills of trial advocacy, pre-course case studies will be given in advance to prepare for mock trail. Participants are required to conduct an Examination-in-Chief, cross-examination and actively participate in many other activities. This is a highly involved workshop with active participation and personalized feedback from our trial advocacy faculty.
Programme
You will obtain effective techniques for the collection, preservation and documentation of evidence. This workshop will address, the importance of standardized evidence collection methods, ensuring the preservation of the integrity of evidence, evidence packaging procedures, defining the “chain of custody,” methods for documentation of physical evidence and identifying the different types of evidence. Topics covered include:
1. General Principles Of Evidence:
- Definition and Types of evidence
- Effective Use of Evidence
- Basic Rules of Evidence
2. Fact Management:
- Fact management process
- The 3-stage CAP
3. Documentary Evidence:
- Materials & relevant facts
- General requirements
- Problem areas
- Gathering evidence
4. Formal Discovery Process:
- Your jurisdictions and powers
- Organization of Documents
5. Reports, Test & Expert Witness:
- Pre-litigation reports
- Expert witnesses & post-litigation reports
6. Video & Audio Recordings:
- Authentication & identification
- Types
7. Electronic Evidence
- Computer forensics
- Mobile Phones
- Evidence Act
- Active & archival data
8. Physical Evidence:
- Request of access
- Applicable sections of the CPC
- 3-Step process
9. Demonstrative Evidence:
Program
This workshop is designed to assist you in developing skills needed to excel as a witness in the court of law. Presenting evidence or as witness in court is the culmination of the work carried out in your role as an investigator.
Besides gaining greater knowledge of the Singapore court processes, you will be given insights of techniques used by senior defence lawyers, who are very familiar with the Singapore legal system and the prosecution processes to undermine testimonies, discredit witnesses and “poke holes” in your investigation processes. You will leave the workshop better prepared and approach your next court appearance with greater confidence.
General court room testimony procedures will be covered in addition to testifying as a witness, investigative testimony, crime scene testimony and diagrams, and expert testimony. A practice mock trial for participants to apply new knowledge will be included.
- The Court Process
- Order of Proceedings, Time frames, Objectives of Court
- Hearings
- Rules of Evidence
- Preparing for Trial
- Resume & Expert Testimony
- Communication Skills in the Courtroom
- Channeling Nervous Energy
- Using Eye Contact, voice, and gestures
- Communication and Personality Styles
- Questioning by Attorneys
- Mock Trial
Programme
Effective interviewing is a skill that must be learned by special training and the experience that comes from constant practice. Experience cannot be taught, but training in the basic concepts of the proper way to conduct an interview is an invaluable start. Anything that can be learned by “trial and error” can be learned more thoroughly and quickly through systematized study. The following topics will be covered in this one-day workshop:
- Overview
- Legal Rights of The Company and Individual
- Preserving the balance between the two
- Questioning Techniques
- Cross examination techniques
- Interview vs Interrogation
- Staging the interview process
- Creating or dealing with stress
- Attitudes and authority
- Framing the interview
- Catching the liar
- Detecting lies
- Getting a response on inconsistencies
- Documentation and processes
- Recording the interview – in writing or otherwise
- Affirming the record
- Witnesses
- Putting it together
The spoken word is usually the greatest source of investigative evidence and often is the best evidence in any judicial or administrative forum. No investigation is complete until every important witness, subject, and, when possible, complainant, has been interviewed.
Proficiency in interviewing assures a high degree of accuracy in fact development, helps prove or disprove the issue at hand, prevents surprise testimony from arising later, and may help impeach witnesses who change their stories.
Programme
KEY BENEFITS:
You Will Learn How To:
- INCREASE investigation report suitability for review.
- DECREASE the number reports returned by internal reviewers.
- WRITE supported deviation statements.
- PROVIDE a detailed background statement to include related information, investigations, affected materials and references.
- DOCUMENT deviation investigation findings.
- STATE the root cause with supporting facts.
- GENERATE supported, plausible, and defensible corrective actions.
- DEVELOP effectiveness measures for the corrective & preventive actions.
- RECOMMEND realistic preventive actions.
- PRODUCE accurate executive summary statements.
BRIEF PROGRAM OUTLINE
CSI: Report Writing workshop is facilitated by prominent Defence Counsel, law lecturer and former state investigator Mr. Steven Lam. He will offer guidelines for writing an effective report and pitfalls to avoid, including loopholes defence attorneys commonly used to discredit your reports. This 1-day workshop will enhance your existing skills and build on your foundation of knowledge for work in the non-police, civil service organization.
Topics include:-
- Analyze the evidence collected.
- Apply the facts to applicable laws or policies.
- Identify substantiated allegations and note the applicable policy and law violation.
- Determine recommendations.
- Prepare the final investigative report.
- Organized notes taking.
- Approaches and techniques to turn your information into a report.
- Types Of Investigative Report.
- Edit, Revise and proofreading
- Direct, Thorough and Concise
- Forms Of Composition And how to make the best use of each.
- Use Of Descriptive Exposition.
Programme
Write it So They Read it, Say it So They Listen:
The Proven Keys to Communicating Effectively in Your Job.
1. Defining Writing Objectives
»  5 Principles for Effective Workplace Communication
»  Why to Question Conventional Wisdom about Workplace Communication
»  Develop Effective Listening Skills
»  5-Step Approach to Effective Communications
2. Organising Writing For Clarity
»  Give Instructions People will Follow
»  Understanding Your Audience
»  Powerful Openings That Capture Attention
»  Structuring Paragraphs Readers Understand
»  Providing Proof For Your Messages—Why People Should Believe You
3. Formatting Information For Maximum Impact
»  When To Use Lists Instead Of Paragraphs
»  Using Bullets Versus Numbers
»  When To Use Jargon And When To Avoid It
»  How To Make Certain You Include Key Information
4. Making Your Writing More Powerful
»  Write with Clarity
»  Eliminate The Verbs That Make Writing Unclear
»  Eliminate the Marks of Weak Writing
»  Write Concisely
»  Be More Concrete And Specific
»  Avoid “Credibility Killers”
5. Grammar And Punctuation
»  How to Avoid the Most Common Grammar Errors
»  The Most Common Punctuation Mistakes
»  Proofreading Techniques
6. Workplace Communication in Specific Contexts
»  How to Write Emails That Get Opened and Read
»  Telephone Tips to Increase Productivity
»  How To Respond to Complaints Professionally
»  How To Write a Compelling Memo
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Tel: (+65) 6100 0621
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