By using playful interpretive tools and fun activities, participants will explore the multitude of stories within you to unearth meaningful narratives that can bring your message across more powerfully.

Using the framework of storytelling, you will bring your unique perspectives and expertise to shape stories that you can use in different contexts to effectively engage colleagues, employees and other stakeholders.

9:00 am – Communication Through Stories

• Value of and power of stories
• Types and sources of stories
• Creating your story bank
• Telling personal stories

10:30 am – Tea Break

10:45 am – Enhancing Your Storytelling Ability

• Finding and identifying stories
• Using other people’s stories
• Delivery skills to enhance your stories
• Patterns and techniques of storytelling

12:30 pm – Lunch

1:30 pm – The Business Narrative

• Types of stories used in the business context
• Developing a narrative database
• Defining your purpose and core message
• Alignment with company mission and vision

3:15 pm – Tea Break

3:30 pm – Putting It Together

• Choosing the right story
• Shaping your message
• Practice

WHO SHOULD ATTEND
All who have to make presentations to different audiences in the government, private and non-profit organizations.

Job titles include:
Director, Deputy Director, Assistant Director, Senior Manager, Manager, Head of Dept, Trainer, Facilitator, Leader, Negotiator, Buyer, Seller, Mediator, Administrator, Teacher, Lecturer, Coach and Executive.

Instruction includes a comprehensive overview of non-confrontational interviewing methods to overcome the resistance of a traditional criminal or terrorist operative. Attendees will learn to assess verbal and non-verbal behavior, offer rationalizations, handle denials, detect deception and evaluate truthfulness.

Topics include:

INTERVIEW vs INTERROGATION: Review of the differences and application of tactical interview techniques during a field contact or crime scene investigation.

COUNTER-TERRORISM INTERDICTION QUESTIONING: Questioning techniques utilized during a tactical interview of a potential terrorist suspect. Baseline and behavior-provoking questions will be discussed.

PHYSICAL & VERBAL BEHAVIOUR INTERPRETATION: Evaluation and interpretation that could indicate deception during a tactical encounter on the street or in the controlled environment of a police facility will be presented.

COGNITIVE INTERVIEWING TECHNIQUES: For interviewing traumatized victims or a cooperating witness. These techniques will assist the subject in recalling more detail about the incident under investigation.

ENTICEMENT QUESTIONS: Behavior-provoking non-accusatory questions that can be asked to entice a suspect into changing his original story. Careful formatting of these questions is critical.

REDUCING RESISTANCE: Using rationalizations to reduce a suspect’s resistance during a field interview. Techniques that encourage cooperation from a reluctant or fearful witness or victim will be discussed.

OBTAINING THE ADMISSION: Alternative and assumptive questions utilized to obtain an admission and develop the admission into a confession.

DEVELOPING & HANDLING INFORMANTS: Developing and handling informants is essential in constructing a successful terrorism-related or gang-involved criminal case. Information will be presented to develop and improve the officer’s ability to utilize informants as a valuable resource.

METHODOLOGY

The approach of the course is one of practical application rather than theory.

The time spent in the course will enable participants to immediately benefit from what they have learned in the seminar.

The WZ Method complements and enhances other techniques and many of their law enforcement clients, including U.S. Federal Government Agencies, have designated this combination as their standard approach to interview and interrogation training.

WHO SHOULD ATTEND

All civil service investigators whose job requires them to conduct interview and interrogation of suspects, witness, victims, etc.. in the field.

Officers involved in the following investigation work will benefit the most:

• Murder, Firearm Offences, Kidnapping, Sexual Offences And Other Major Crimes.
• Secret Societies, Unlicensed Moneylending, Vice, Gambling Offences, Sensitive Cases, Specialised Crime, Intellectual Property Rights Issues, Casino Crimes, Money Laundering
• Forensic Examination, Computer Misuse
• Incidents Involving Explosive Devices
• Intelligence
• Public Transport Security
• Civil Aviation Security
• Counter-terrorism
• Major Disasters, Riots, Demonstrations, Firearms
• Hostage Rescue, Prisoner Escort, Security Services
• VIP Personal Safety And Security
• Security Industry Regulator
• Traffic Enforcement, Accidents And Violations
• Military Intelligence And Security

Investigators conducting interview & interrogation in a proper room setup for such purpose; please download Non-Confrontational Interview & Interrogation brochure for program details.

This 2-day program is a complete course in multiple interview and interrogation techniques which includes the authoritative, proven and highly effective WZ Non-Confrontational Method and the Behavioral Analysis Interview.

Wicklander-Zulawski non-confrontational method uses a structured emotional approach that avoids forcing suspects into a position where they have to deny their guilt. When suspects have not directly denied their guilt, they are less likely to protect their position and are more open to persuasion.

Being the first time in Asia, Mr. David Zulawski will be here in person to share his wealth of knowledge and skills.

Topics include:

• ROOM SETTING AND PREPARATION
• INTERPRETATION OF VERBAL AND PHYSICAL BEHAVIOR
• BEHAVIORAL ANALYSIS INTERVIEW
• THE WZ NON-CONFRONTATIONAL METHOD: A highly effective, softer and more conversational approach to interrogation. These WZ proprietary techniques will encourage a guilty suspect to admit their involvement in a crime rather than deny.
• THEME DEVELOPMENT AND RATIONALIZATION
• HANDLING DENIALS: This segment also covers backing out of an interrogation and how to handle uncooperative or hostile subjects.
• SUBMISSION: Recognizing the verbal and physical signs that indicate a subject is ready to tell the truth and the steps you should take to manage this phase of the interrogation.
• OBTAINING THE ADMISSION AND ASSUMPTIVE QUESTIONS
• DEVELOPMENT OF THE ADMISSION: Focus is devoted to techniques enabling the investigator to identify the suspect’s total involvement in dishonest activity, apart from the current one.

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BRIEF PROGRAM OUTLINE

0900  - The Interactive Model for Lectures

1030  - NETWORKING BREAK

CREATING A LEARNING ENVIRONMENT:

• Strategies for Interaction
• Becoming Learner-Centered
• Understanding Obstacles to Learning

CREATING CLARITY:

• Defining Learning Outcomes
• Developing Key Messages
• Integrating Outcomes and Styles

CREATING STRUCTURE:

• Organizing the Lecture
• Planning for Retention
• Capturing / Keeping Attention

1300 – LUNCH

CREATING UDERSTANDING:

• Translating Technical Information
• Using Examples / Explanations
• Getting Participation

DELIVERY (LANGUAGE)

• Finding language that resonates
• Adapting to Learners’ Needs
• Framing Perspectives

1530 – NETWORKING BREAK

DELIVERY (VISUALS)

• Designing on I.M.P.A.C.T.
• PowerPoint Best / Worst Practices
• Integrating Technology Seamlessly

DELIVERY (PRESENTER)

• Overcoming Anxiety
• Projecting Confidence
• Developing Rapport

1700 END

This one-day workshop is designed to get your voice heard in meetings, giving dynamic presentations, telephone conversations or being more influential in your social or business environment.  Your voice plays an essential role in commanding the attention of your listeners.

KEY BENEFITS:

You Will Learn How To:

• TURN a weak voice into one that is attractive, clear, rich, warm, persuasive and powerful.
• INCREASE your confidence.
• ENGAGE your audience at a deeper level.
• ARTICULATE more convincingly, authoritatively and persuasively.
• REGULATE your speed of delivery.
• IMPART clarity in your diction and pronunciation.
• DEVELOP a dynamic voice that draws attention.
• CREATE an excellent impression.
• ENHANCE credibility and believability.
• CONTROL nerves.
• COMMAND audience interest through effective use of the microphone.
• STOP the bad habits that interfere with good vocal production.
• RECEIVE constructive feedback.

Included will be a demonstration on how to respond to an ad hominem attack where the defence lawyer directly and personally attacks the witness to diminish the impact and credibility of the testimony.

KEY BENEFITS:

• GAIN insights on techniques lawyers use in cross-examination.
• OVERCOME anxiety and fears.
• DISPLAY congruence in verbal and nonverbal communications.
• ARTICULATE your verbal communication with clarity.
• ANTICIPATE typical patterns of cross-examination.
• MANAGE intimidation and bullying by defence counsel.
• RESPOND appropriately when areas of lack of knowledge are tapped.
• HANDLE surprise attacks calmly.
• INCORPORATE responsible and professional techniques.

Our mind is much more malleable than we thought.  Marketing communication professionals understand this and have sought to influence our minds.  You will discover the power of words and move beyond popular misconceptions about hypnotic communication.

Hypnotic communication is a skill anyone can acquire to influence people, improve relations and attain self-actualization.

Topics include:

• Hypnosis & Hypnotic Communication as a part of daily life!
• Dispelling The Myths Of Hypnosis
• The Truth about Stage Hypnosis
• Secrets from an insider
• Authoritarian Vs Permissive Approach
• The Art of Subtle Influence
• The Suggestibility Factor
• Harnessing The Power of Suggestion
• Utilization
• Hypnotic Rapport Techniques in the business world
• Rapport Hook To Build Trust
• Double Binds
• TRUISM
• Posthypnotic Suggestions

METHODOLOGY

This unique, empowering and entertaining workshop will help you become more persuasive and influential in your communication. It can dramatically changed the way you communicate. But, it’s power could only be unleashed by people who fully participate in the activities and continue practicing the techniques after the workshop.

Be Prepared To Participate and watched your power of influence grow.

Deception Detection workshop is unique as it combines techniques in communication skills, hypnosis, body language, physiological neuro-linguistics, non-verbal communication and facial expression.

This workshop offer professionals a rare opportunity to enhance their investigative skills.   You will acquire knowledge and skills on how to get behind the mask of deception and unveil the truth.

1.  Types of Deception

2.  Interviewer’s Rapport

• Searching for ‘common ground’
• Appearance & demeanor of the interviewer
• Mirroring

3.  Interpreting the Body

• Trunk, Shoulder Position, and Posture
• Hand and Arms Position
• Leg and Feet Position
• Head and Neck Position

4. Micro Expressions – Facial Reading

• Fear
• Sadness
• Disgust
• Happiness
• Contempt
• Surprise
• Anger

5.  Decode Incongruence Of Words And Movements

• Statement structure
• Verbal leaks
• Vocal quality
• Attitude

6. Verbal & Physiological Neurolinguistics

• Visual mode
• Auditory mode
• Kinesics mode

7.  Body’s Physiology – Most Effective Communication

• Respiratory pattern
• Voice speech pattern

8.  Putting All Together

KEY BENEFITS:

• CONDUCT a hearing with confidence

• ENSURE a fair hearing and is seen as fair

• APPLY principles of natural justice

• UTILIZE basic principles of evidence

• MANAGE evidence with care

• ACQUIRE questioning techniques

• CONFIDENTLY deal with witnesses

• ACCURATELY record notes and transcripts

• DELIVER decision that can stand up to scrutiny

BRIEF PROGRAM OUTLINE:

You will obtain guidance on general principles, responsibilities and skills to conduct a fair hearing.

In Civil Service Investigation: Trial Technique, there is a major emphasis is on individual participation and performance via simulated trial sessions.

This is an innovative and practical workshop for non-lawyers taught by trainers experienced in teaching trial advocacy.

Participants will learn the essential aspects of trial techniques focusing on:

1. TRIAL PREPARATION

• Elements of the offence
• Case theory
• Witness selection
• Witness preparation
• Demonstrative and physical evidence

2. EXAMINATION-IN-CHIEF

• Leading vs non-leading questions
• Fulfilling your burden of proof

3. CROSS EXAMINATION

• Structuring leading questions
• Selecting areas to attack

PRE-COURSE REQUIREMENT
Participants are expected to commit time to prepare and familiarize themselves with the case materials and exercises ahead of time.  All materials will be distributed electronically in advance.

METHODOLOGY
Focusing on the core skills of trial advocacy, pre-course case studies will be given in advance to prepare for mock trail.  Participants are required to conduct an Examination-in-Chief, cross-examination and actively participate in many other activities.  This is a highly involved workshop with active participation and personalized feedback from our trial advocacy faculty.