For over 15 years, Mr. Bob Feldman was an actor, director, teacher and trainer with the United Mime Workers theatre company, an internationally acclaimed professional mime theatre group in the United States.

His outstanding work brought him numerous awards for facilitating creative communication skills programs.

Bob holds a Bachelor’s degree (B.A.) in Movement, Psychology and Education and a Masters Degree (M.Ed.) in Adult and Continuing Education from the University of Illinois.

Facilitating communication training to corporate executives is a natural extension of his talent. Bob offers creative and fresh perspectives with his wealth of experience in theatre, acting and the arts, merged with his 12 years experience as Managing Director of a successful arts business.

His clear and connecting voice has been used in voiceovers for corporate programs, commercials, animations, audio books and narrations.

He has taught acting skills at leading colleges and theatre schools in the US, Germany and Singapore, as well as leading trainings in China, Sri Lanka, India, Indonesia, Malaysia, Thailand, Vietnam, the Philippines and Australia.

TESTIMONIALS on Mr. Bob Feldman

“Bob, you have been a great trainer. Thank you for an enjoyable workshop.”
…Academy Staff, Republic Polytechnic

“Thanks, Bob, for bringing us through the course. You have a very warm voice and have been very encouraging. Thank you!!”
…Senior Manager, Singapore Workforce Development Agency

“Never a dull moment. During the workshop, Bob was attentive and had address to my weakness… Thumbs up!”
…Executive, Singapore Workforce Development Agency

“…Bob is very engaging and caring and a competent trainer.”
…Anonymous

“Bob was coherent and organised in his class!”
… Executive, Prime Minister’s Office

“Bob is engaging and entertaining! Excellent work!”
…Deputy Manager, JTC Corporation

“A very warm lecturer makes me more comfortable till the end.”
…Officer, Singapore Prison Service

“Content was simple yet rich with clear examples. Engaging speaker.”
…Deputy Commander, Immigration & Checkpoints Authority

ABOUT YOUR TRAINER

Mr. David E. Zulawski, CFE, CFI® is Co-Chairman and Founder of Wicklander-Zulawski& Associates, Inc., an international investigative, consulting and training firm based in Downers Grove, Illinois.

Established in 1982, Wicklander-Zulawski provides services to corporate, law enforcement, military, government, and diplomatic organizations throughout the world.

Prior to founding Wicklander-Zulawski, Mr. Zulawski was a Special Agent with an interstate railroad, a Police Officer with a major Illinois police department, and a Director with John E. Reid Associates. He is a licensed polygraph examiner in Illinois and Indiana, and has personally conducted over 10,000 interviews and polygraph examinations.

Mr. Zulawski is Chairman of the Advisory Committee of the Center for Interviewer Standards and Assessment and worked to develop the Certified Forensic Interviewer (CFI® ) certification examination.

The acclaimed WZ Non-Confrontation Method of Interview & Interrogation was developed by Mr. Zulawski and his firm and provide instructions also.

The Method’s technique, including behavioral observation, has proven to be more effective in eliciting actionable intelligence and gaining admissions than more coercive approaches.

Mr. Zulawski coauthored the text Practical Aspects of Interview and Interrogation, 2nd Edition, with Douglas E. Wicklander. He also co-authors with Shane Sturman, President, CEO and Partner of WZ, an ongoing column in Loss Prevention magazine on topics relating to investigation and interviewing. Mr. Zulawski has also authored training programs and acted as consultant during the writing and filming of numerous interactive computer video programs relating to interview and interrogation. Mr. Zulawski is a renowned speaker and expert witness in the areas of interview and interrogation.

ABOUT WICKLANDER-ZULAWSKI & ASSOCIATES

Wicklander-Zulawski and Associates, Inc. is established in 1982. They provides Loss Prevention, Consulting, Interview, and Investigative services to public and private law enforcement, military, government, and diplomatic markets. The firm’s services enable their clients to employ a wide range of strategies to elicit relevant information and obtain sustainable admissions more often and quicker than alternative approaches. Their unique non-confrontational communication techniques have proven to reduce objections and denials. WZ conducts almost 400 seminars a year on interview and interrogation or related topics. WZ seminars have been presented in all fifty states in the US, as well as in Europe, Africa, and South America.

W-Z partial client lists include:-

• Federal Bureau of Investigation (FBI)
• Transportation Security Administration (TSA)
• U.S. Customs and Border Protection (CBP)
• U.S. Department of Veterans Affairs Police (VA Police)
• U.S. Immigration and Customs Enforcement (ICE)
• U.S. Citizenship and Immigration Services (CIS)
• U.S. Army Intelligence and Security Command (INSCOM)
• U.S Army Special Operations Command (USASOC)
• U.S. Department of Labor (DOL)
• U.S. Navy (NCIS)
• U.S. Department of Health & Human Services (HHS)
• Federal Air Marshal Service (FAMS)
• Inspector General Criminal Investigator Academy
• Bureau of Diplomatic Security Services
• Bureau of Alcohol, Tobacco Firearms and Explosives
• Chicago Police Department
• Washington State Patrol
• Phoenix Police Department
• San Antonio Police Department
• Detroit Police Department
• Oakland County (MI) Sheriff’s Office
• Illinois State Police
• Illinois Mobile Team Units
• Middlesex (NJ) Police Academy
• Kent (WA) Police Department
• Arlington & Irving (TX) Police Departments
• Bozeman (MT) Police Department
• Massachusetts State Police
• Sioux City National Training Center
• St. Louis County & Municipal Academy
• Beaverton (OR) Police Department
• Fairfax County (VA) Criminal Justice Academy
• Knox County (TN) Sheriff’s Office
• Broward County (FL) Sheriff’s Office
• Nebraska Law Enforcement Training Center
• Royal Canadian Mounted Police

WICKLANDER-ZULAWSKI’S TRACK RECORD

WZ successfully conducted this training for the U.S. Army at:

Fort Gordon, Georgia for fifty Human Intelligence Collectors (HUMINET) and Counterintelligence (CI) personnel in January 2008.

Fort Sam Houston, Texas for forty HUMINET and CI personnel in August 2008.

Fort Bragg, North Carolina for thirty members of the SFG (A) personnel with U. S. Army Special Operations Command (USASOC) in March 2009 and September 2009.

Fort Zama, Japan for thirty HUMINET and CI personnel in August 2009.

This course has been presented ten times at the Chicago Police Academy for 895 members of Chicago Police Department.

WZ regularly provides this seminar’s basic instructional modules to other federal agencies that focus on terrorism such as FBI, USCIS, ICE, ATF&E, and the U.S. State Department Bureau of Diplomatic Security.

Over 100,000-law enforcement professionals, in all fifty states and abroad, have benefited from their participation in WZ’s interview and interrogation training.

Acquiring the skill sets allow investigators to uncover terrorist plans directed at critical infrastructure so they may intervene to deter criminal activity.

These interviewing techniques are also specifically designed to deal with money laundering and fraud schemes that may be used in furtherance of the criminal or terrorist enterprise.

Investigators applying these techniques indicate the non-confrontational approach produces more reliable intelligence information compared to coercive methods.

ABOUT YOUR TRAINER

Mr. David E. Zulawski, CFE, CFI® is Co-Chairman and Founder of Wicklander-Zulawski& Associates, Inc., an international investigative, consulting and training firm based in Downers Grove, Illinois.

Established in 1982, Wicklander-Zulawski provides services to corporate, law enforcement, military, government, and diplomatic organizations throughout the world.

Prior to founding Wicklander-Zulawski, Mr. Zulawski was a Special Agent with an interstate railroad, a Police Officer with a major Illinois police department, and a Director with John E. Reid Associates. He is a licensed polygraph examiner in Illinois and Indiana, and has personally conducted over 10,000 interviews and polygraph examinations.

Mr. Zulawski is Chairman of the Advisory Committee of the Center for Interviewer Standards and Assessment and worked to develop the Certified Forensic Interviewer (CFI® ) certification examination.

The acclaimed WZ Non-Confrontation Method of Interview & Interrogation was developed by Mr. Zulawski and his firm and provide instructions also.

The Method’s technique, including behavioral observation, has proven to be more effective in eliciting actionable intelligence and gaining admissions than more coercive approaches.

Mr. Zulawski coauthored the text Practical Aspects of Interview and Interrogation, 2nd Edition, with Douglas E. Wicklander. He also co-authors with Shane Sturman, President, CEO and Partner of WZ, an ongoing column in Loss Prevention magazine on topics relating to investigation and interviewing. Mr. Zulawski has also authored training programs and acted as consultant during the writing and filming of numerous interactive computer video programs relating to interview and interrogation. Mr. Zulawski is a renowned speaker and expert witness in the areas of interview and interrogation.

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Dr. Joseph Sommerville shows professionals how to increase sales, visibility and credibility through more effective communication.

Clients call his approach “street wise, results-driven and expertise based.”

He is the author of Rainmaking Presentations, published by Palgrave Macmillan, as well as numerous articles on how to create more effective presentations for trade and professional journals. He educates television audiences on corporate communication issues in forums such as CNBC’s Smart Money and Channel News Asia. He has consulted extensively in the energy, healthcare, IT, financial and public service sectors.

His unique system for designing, developing and delivering powerful presentations is based on research from over 8,000 presentations. He has shown over 1500 participants from 25 countries how to create better presentations. He is known for his results-driven approach and facilitative style.

Dr. Sommerville received his AB from Wabash College and his MA and PhD from the University of Iowa. He has held academic positions at Wabash College, Indiana University, the University of Iowa, the Nanyang Business School, the School of Communication Studies at Nanyang Technological University in Singapore and the MBA Program at Houston Baptist University.

TESTIMONIALS from The Master Presenter

“Interesting programme. Trainer was able to share useful tips and that I can employ straight away in my next presentation.”
…Senior Manager, Media Development Authority

“This is one trainer that really does the work. He shares his knowledge with us, gets us excited to do better in our next presentation. I really learned something.”
…Operations Manager, Singapore Management University

“I like the way the lecture material was delivered by the trainer. Dr Joseph was very knowledgeable and he was very effective in highlighting important concepts.”
…Assistant Director, Police NS Department

“Dr Joseph’s delivery is lively and is able to capture your attention. The points given are insightful and are going to help me in my future presentations.”
…Project Manager, Infocomm Development Authority of Singapore

“The presentation is interesting & captivating. The examples used are very useful & aided my understanding of the subjects. Congrats!”
…Department Head, Central Narcotics Bureau

“Course was beneficial in that I have learnt that preparation is the key to a good presentation”
…Senior Manager, Workforce Development Agency

“Very interesting and lots of tips for people wanting to be a good presenter”
…Head of Admin, Institute of Technical Education

MORE Testimonials.. Click HERE

Today’s learners crave interaction and participation in the learning experience. Their immersion in, and familiarity with, the latest communication technologies means educators must integrate such technologies into the course materials seamlessly.

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For over 15 years, Mr. Bob Feldman was an actor, director, teacher and trainer with the United Mime Workers theatre company – an internationally acclaimed professional theatre group.  His outstanding work brought him numerous awards for facilitating creative communication skills programs.

TESTIMONIALS

“Thanks, Bob, for bringing us through the course.  You have a very warm voice and have been very encouraging.  Thank you!”
…Senior Manager, Singapore Workforce Development Agency

“Never a dull moment. During the workshop, Bob was attentive and had address to my weakness.  I’ll definitely recommend this workshop to my peers.  Thumbs up!”
…Executive, Singapore Workforce Development Agency

“What I’ve benefited are the exercises in volume, clarity, tone, warm-up, peer evaluation was done in a friendly manner.  Bob is very engaging and caring and a competent trainer.”
…Anonymous

“I enjoyed the course, a lively talk.”
…Academy Staff, Republic Polytechnic

“Thank you for the effective feedback given during our individual speeches!”
…Anonymous

“Bob, you have been a great trainer.  Thank you for an enjoyable workshop.”
…Academy Staff, Republic Polytechnic

“Knowledgeable and interesting workshop.”
…Lecturer, Nanyang Polytechnic

“This is very useful! It helps me to know my strength and weakness in presenting and work on them.”
…Manager, Singapore Prison Service

“…Bob as a trainer is very good in imparting all the skills across to the class. There were lots of participation and he is able to capture our attention as well as “bring out” our responses”
…SSO, Land Transport Authority

“Lecturer is an experienced, knowledgeable and dynamic speaker…”
…Costal Sea Command, Immigration and Checkpoints Authority

“Bob is a very good/responsible trainer. He makes use of every minute to impart knowledge to class.”
…Registry of Companies and Businesses

“Very lively trainer and well-thought examples and demonstrations…”
…Senior Executive, National University of Singapore

“…The lecturer is very well versed in his teaching. A very good lecturer.…”
…Immigration and Checkpoints Authority

“The trainer is simply marvelous. He is cheerful, helpful and knowledgeable. I certainly will recommend friends and colleagues to join his class.”
…Legal Aid Bureau, Ministry of Law

Dr. Steven Lam is currently a partner of an international law firm.  Before this, he was a senior lawyer handling complex international dispute resolution and corporate matters specialising in shipping, international trade, reinsurance and insurance disputes & cross-borders mergers & acquisitions.

Dr. Lam’s wealth of experience in investigation and interrogation was acquired while working in an investigative agency. He was extensively involved in witness interviews and interrogation processes.

His corporate experience includes being a General Counsel of a multinational oil & gas & shipping company, and as Chief Legal Officer of a medical healthcare provider.  During his tenure, he was directly involved in several due-diligence processes for complex and multi-million cross border mergers-and-acquisitions, and internal audits and risk management investigations.

In 2006, he was awarded the Book Prize in Drafting and Award Writing by the President of London’s Chartered Institute of Arbitrator.
His other current Involvements include acting as:

TESTIMONIALS on Dr. Steven Lam

“The practical tips given by Steven Lam were interesting and very relevant.  Thanks for making the day topic palatable & enjoyable.”
…Assistant Director, Monetary Authority of Singapore

“Appreciate the speaker for providing many real life examples to stimulate understanding of the theory.”
…Senior Family Services Officer, Ministry of Community Development, Youth & Sports

“Steven is an excellent trainer who was able to inject into the session real life examples to get the attention and interest of the course participants.”
...Manager, Ministry of Defence

“It’s wonderful that the trainer shares his insights from both sides of the (corporate).”
…Senior Regulatory Inspector, Health Sciences Authority

“… Steven was able to illustrate his lecture with his experience in the police force and as a lawyer.”
…Deputy Director, Ministry of National Development

“Definitely! Steven, your lessons has elevated my confidence conducting interview/interrogation”
…Manager, Ministry of Health

“Well done! Very experience trainer. Useful for all investigators to understand the different strong points”
…Senior Field Ops Officer, Ministry of Health

“The trainer was experienced and knowledgeable.”
…Prison Officer, Singapore Prison Service

“Thank you, Steven Lam for making this workshop interesting!”
…Senior Import & Export Inspector, Agri-Food and Veterinary Authority

“Mr Steven was able to share his personal experience and examples to illustrate his points and some of which can be related to me.”
…Investigation Officer, Singapore Customs

“… Steven knows his stuff very well – a lot of personal sharing which is great.”
…Vice President, HR Dept, Singapore Exchange Limited

Dr. Auer v. W. is a Certified Hypnotherapist, Lawyer, Counselor, Author and Ex-Senior Banker.

Dr. Auer applies therapeutic hypnosis in his clinical practice for the treatment of pain, depression, fears, phobias, panic attacks, performance anxiety, stress, eating disorders, sleep disorders, stuttering, bed-wetting, nail biting, post-traumatic stress disorder, sex addiction and many other psychological problems.

As a cognitive behavioral therapist, he supports his clients on their path to a mental and emotional well -being.  Apart from individual counseling, he also has a wealth of experience in corporate and organizational counselling.

He is also a popular, passionate and acknowledged trainer.  He has presented keynotes, seminars and workshops to more than 150 public and private organizations in Singapore on self-esteem and non-verbal behavior, change management, relationship & workplace issues, anger and stress management and comflict management.

Dr. Auer received professional training in Psychotherapy and Ericksonian approaches to Clinical Hypnosis Hypnotherapy.  The Ericksonian Hypnotherapy is a clinical hypnotherapy most frequently practiced in psychotherapy today.  He holds a doctorate in law (PhD) and a Master’s Degree in Counselling.

Dr. Auer currently facilitates our highly rated and popular Deception Detection workshop.

TESTIMONIALS 

“It’s an eye-opener to see a demo how hypnosis works and dispel the myth surrounds it. Dr Wolff is knowledgeable in this area and makes it interesting. Quite a treat to cramp so much info into one-day workshop!”
…Assistant Director, Singapore Prison Service

“Like the activities / small demonstrations conducted.”
…Counsellor, Singapore Prison Service

“Indeed the hypno session helps me to relax! My “should ache feel better instantaneously.”
…HR Assistant Manager, Oiltanking Asia Pacific Pte Ltd

“Teaching us to do a better approach in conversation. Very interesting! Thanks!.”
…Personal Assistant, Agri-Food & Veterinary Authority

“It’s is a very well organised. Trainer is very experienced and knowledgeable. Well done!”
…Anonymous

“Well done!”
…Officer in Charge, Airport Police Division

“Appreciate Dr Von Auer in presenting a very interesting session despite the fact that he is apparently not feeling well.”
…Assistant Director, Ministry of Education

“Today I realised that I can be really hypnotized. Good environment. I like the practical test. Hypo-communication exists.”
…Officer in-Charge, Training, Singapore Police Force

“Eye-opener to Hypno-Communication. Everybody can do it.”
…Admin Officer, Singapore Police Force

“Excellent workshop.”
…Investigation Officer, Singapore Police Force

“I have learnt something valuable.”
…Investigation Officer, Singapore Police Force

“Very interesting and fascinating workshop.”
…Assistant Superintendent Police, Singapore Police Force

ABOUT YOUR TRAINER

Dr. WOLFF is a SAC registered Counselor & Certified Hypnotherapist, Lawyer and Ex-Senior Banker.  He is known to be a very passionate trainer. He wrote a book on Chinese – German Criminal law.

He holds a doctorate in law (PhD) from a prestigious German University and a Master’s Degree in Counseling from Monash University, Australia.

As a cognitive behavioral therapist, he supports his clients on their path to a mental and emotional well -being. Apart from individual counseling, he also has a wealth of experience in corporate and organizational counseling. He has conducted keynotes, seminars and workshops to more than 150 public and private organizations in Singapore on Self-Esteem and Non-Verbal Behavior, Change management, Relationship & Workplace issues, Anger and Conflict management and Stress management.

His training in Psychotherapy and Ericksonian approaches to Clinical Hypnosis taught him how to observe people’s eye movements, facial expressions, and body postures to discover their inner motivation and resistance.  In addition – as a previous legally trained person – his approached includes adopting the Reid Technique of Advanced Interrogation to decode verbal incongruencies.

He realized that leaders/interviewers need to be able to augment face-reading techniques and body language analysis with a cognitive approach that would reveal why people deceive others.

TESTIMONIALS

“Speaker is an excellent, great and experience in this topic.  Topics are very practical in my works and personnel life.  An excellent workshop – All topics including the video-learning session of all participants.”
…Manager, Singapore General Hospital

“Kudos to Dr Wolff and team for the better insight and delivery on detection deception injecting a lot of humour and role play to better illustrate examples.”
…Senior Employment Inspector, Ministry of Manpower

“If there is a chance, I will recommend my fellow colleagues and friend to attend this course.”
…Senior Employment Inspector, Ministry of Manpower

“The workshop useful and should be extended for all enforcement unit.”
…Investigation Officer, Ministry of Manpower

“Very relevant and useful topic for investigators.”
…Regulatory Inspector, Health Science Authority

“Very interesting topic that sheds important insight into everyday behaviour…”
…Manager, Media Development Authority

“Dr Wolff’s attention to details in body language is beneficial.”
…Senior Intelligence Officer, Singapore Prison Service

“Practical tips, heightened awareness i.e. became more attentive to body language.”
…Director, Competition Commission of Singapore

“An interesting workshop that brought life into a serious topic.”
…Investigation Officer, Singapore Customs

“The subject is micro processing is very amazing.”
…Investigation Officer, Insolvency & Public Trustee’s Office

“Dr Wolf is delightfully engaging.  Importantly he has reminded me on the interpretations of human behaviour.”
…Prosecutor, Ministry of Manpower

“Awesome speaker.”
…Investigation Officer, Ministry of Manpower

“An eye-opener to the art of deception.  It won’t be easy to deceive me now.  A brilliant and useful programme.”
…Legal Counsel, National Environment Agency

“Thank you for this workshop because it enabled me to pick up the non-verbal clues during my investigative work to ascertain if my accused is lying.”
…Provost Officer, Singapore Prison Service

“Non-verbal clues are powerful sources of information which I can apply during interviews and staff performance appraisal…”
…Deputy Director, Ministry of Community Development, Youth & Sports

“Fun, entertaining learning experience.  I enjoyed the video tapes; make me more aware of my own body language.  Thanks much! Good food too!”
…Anonymous

“Knowledge speaker, good and conducive environment, delicious food.”
…Investigation Officer, Singapore Customs

“Keep up the good work. Great team.  Love the course. Had a great time.”
…Investigation Officer, Singapore Customs

“Dr Wolff brought his expertise to a down-to-earth level which makes it fun and easy to understand.”
…Internal Audit Manager, Central Provident Fund Board

“Very insightful.”
… Assistant Suppression & Community Engagement Officer, Singapore Customs

“Quite detailed syllabus.  Well done.”
…Intelligence Officer, Singapore Customs

“The course is relevant and the presenter make the session lively and interesting.”
…Anonymous

“Interesting and it was fun. Duration was just nice.”
…Professor, Tan Tock Seng Hospital

“Experience speaker!”
…Senior Customs Officer, Singapore Customs

This workshop is presented by subject matter expert and industry specialist to ensure a high and most current standard of excellence in all our workshops and trainings.  Facilitated byAssistant Professor Lim Lei Theng, who was again in the news recently for leading the NUS moot team to win a global law competition, beating over 500 law schools from 80 countries, among them, Harvard University, Oxford University, and Beijing Foreign Studies University and others.

A/Prof Lim Lei Theng was a litigation lawyer at Drew & Napier, one of Singapore’s largest and leading law firms.  Her legal practice centered on civil suits and arbitrations involving cross-border transactions.  Lei Theng has an LLB (Hons) from the National University of Singapore and an LLM from Harvard Law School.  Now serving as a Deputy Director of the Legal Writing Programme, she convenes and teaches two courses – Introduction to Trial Advocacy and Legal Case Studies, to second-year law students.  She also teaches Legal Analysis, Writing and Research course, and assists in coaching the NUS moots teams.

She has taught negotiation and mediation in numerous public workshops in Singapore, Malaysia and Jakarta.  Within educational institutions, her teaching has taken her from the law faculty to the LKY School of Public Policy and its predecessor institution.  She has also taught in several executive programs on negotiation in conjunction with the NUS Public Policy Program, Conflict Management Group and the Kennedy School of Government of Harvard University.  A/Prof Lei Theng was part of the Committee of ADR under the Ministry of Law that assisted in the establishment of community mediation in Singapore.

TESTIMONIALS About A/Prof Lim Lei Theng

“Prof Lim is a great trainer with smooth and clear delivery.  Not many of the same calibre.”
…Snr Exec Engineer, Building and Construction Authority