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Overview
The Master Presenter is the most highly rated workshop on Presentation skills for managers & professionals. You should attend if you are looking to polish up your presentation skills. You will be equipped with skills on how to present yourself, your ideas or business proposals in a way that gets RESULTS!
This is a new 2-day workshop on presentation skills. These workshops are modularly designed and you can attend either or both. While The Master Presenter gives you the tools to craft a ‘perfect’ presentation document and script, Voice Mastery helps you infuse shades of deeper meaning to words you have on paper. Voice Mastery is the 2nd day of our 2-day workshop. More information about Voice Mastery can be found HERE.
7 Keys to Powerful Presentations
In The Master Presenter, you will acquire The 7 Keys to Powerful Presentations System which is based on the research from over 8,000 presentations and the result of 19 years of research, analysis and testing. Our very long list of testimonies from past participants is testament to the usefulness and effectiveness of this training.
Presenting in front of a crowd is one of the greatest fear of many corporate executives and professionals. Some who have overcome that fear are, at best, merely conveying the information and NOT communicating with the audience.
| Good presentations skills are essential to get internal-clients to buy-in, and to get external clients buying! |
Humans and Technologies have gotten a lot more sophisticated. Yester-years’ textbook-knowledge on presentation is no longer sufficient. And, also, there is no one-size-fits-all solution. Good presentation skills is now part of the broader skills critical for you move up the corporate ladder.
| It is indeed difficult to climb the corporate ladder without raising the bar of your presentation skills. |
Years of Research, Easy to Follow
With 25 years of experiences, both as an academic, researcher and entrepreneur, Dr. Sommerville’s workshops have often been described as “Street-Wise, Result-Oriented and Expertise-Based”.
“It isn’t the attorney who knows the most about the law who is always the most successful. Nor is it the insurance professional who best understands his products that makes the most sales. What about the financial planner who is an expert in her field? Sadly, expertise doesn’t really matter—unless you can communicate it to others. Some of the very brightest professionals are less successful than they could be simply because they can’t communicate their expertise.”
…Dr. Joseph Sommerville
DATE: 30 March 2010
TIME: 9am - 5pm
VENUE: Holiday Inn Singapore, Orchard City Centre
Click HERE for Testimonies
Download Brochure & Registration Form
Overview
There is enormous power in words and what they mean to the person who hears or reads them. Written words unleash their power when they are plugged in to the mind of the reader. Word choice and sentence structure determine your effectiveness in conveying meaning. Word power holds true on the web just as it does in print. Therefore, we should pay careful attention to our words, regardless of their manner of delivery.
What You Will Learn
• ORGANIZE writing for clarity
• CREATE powerful openings that capture attention
• USE different types of closings
• KEEP readers’ interest and attention
• WRITE with power and clarity
• ADOPT different writing styles for different media and readers
• REDUCE your writing time without diluting effectiveness
• USE your words to move people to action
• AVOID communication disaster
• REDUCE your review time by 50%
Words possess the power to move people to action; to have others agree with your point of view, to give you what you want, to do what you ask or to buy what you are selling. Words have a profound impact in our daily lives and those we communicate with.
The lack of non-verbal cues such as facial expressions and body language combined with delayed feedback compounds the likelihood of misinterpretation. While you may be able to identify when a co-worker or client has in accurately conveyed emotion, you are unable to identify the same problem in yourself.
In these verbal’ contests’, some people find they are of ten swayed by another’s clear reasoning. Their reasons are so powerful, logical and compelling; it almost forces others to change their opinions, beliefs and behaviour.
DATE: 29 March 2010
TIME: 9am - 5pm
VENUE: Holiday Inn Singapore, Orchard City Centre
Click HERE for Testimonies
Download Brochure & Application Form
Overview
Just as our eyes are attracted to all things beautiful, our ears are drawn to great sound and voices. Those of us who watches American Idol on TV do get mesmerized by a good voice from time to time and found ourselves immersing into the words from the singer (nevermind if our first impression of the aspiring American Idol was bad). At times, we are put-off by bad singing and shut our ears from more torture although the aspiring American Idol is still singing. We know those song lyrics are meaningful and great but would rather not listen to them if the voice that sings is bad.
The same is true when we speak to a group of people. They came to listen and learn something important and meaningful but will start to shut down the moment an uninteresting and monotonous voice appears. It doesn’t matter to your audience how long you have spent preparing or how important those messages are, their minds will start to drift and you lose them. Your power to ignite your audience’s imagination or interest is completely lost and you have failed to achieve your goals.
So it’s not surprising that many experienced presenters are often disappointed at the response from their audience despite having crafted a ‘perfect’ presentation document and script. The words looked wonderful on paper and appear convincing but why was the audience found lacking in enthusiasm? Why was your message lacking impact and power as appeared in your written script?
“Words mean more than what is set down on paper. It takes the human voice to infuse them with shades of deeper meaning.”
… Maya Angelou, America’s most visible black female autobiographer
Voice projection is more than just volume. Presentations are not like ordinary face-to-face conversations and require a different set of skills. This workshop focuses on how presenters can use their hidden voice power to articulate their well prepared presentation and receive dividends for their painstaking work from their audience.
This one-day workshop is designed to get your voice heard in meetings, giving dynamic presentations, telephone conversations or being more influential in your social or business environment. Your voice plays an essential role in commanding the attention of your listeners.
Vocal talent, Joe Augustin, the voice that millions of people listened to over radio, commercials and corporate events will facilitate this exciting workshop.
DATE: 31 March 2010
TIME: 9am - 5pm
VENUE: Holiday Inn Singapore, Orchard City Centre
Overview
Management at all level can be involved in an ‘investigation’, usually in relation to a grievance, disciplinary issue, tip-off, complain or report. Often, initial investigations are conducted by internal managers. Though serious cases will be referred to the proper authorities, there are many cases that were managed internally.
Whatever the reason, it is essential that your ‘investigators’ are trained in investigation techniques, to prevent the loss of evidence, unfair or unethical practices.
Of equal importance, investigation technique training will ensure that such matters are dealt with positively by giving all levels of management the confidence that they are able to deal with investigations in a proper manner.
This workshop also ensures that all evidence collected during an internal investigation will be admissible and reliable in any tribunal or criminal/civil court.
“The interviewer has but one ultimate goal, reporting the objective truth.”
Whether interviewers can reach that goal depends in large part on the personal attributes they bring to the interview process. But neither the ordinary experiences of growing up and living among people, nor a formal and extensive school education is of much value in learning how to obtain information from reluctant individuals. Even when interviewing cooperative witnesses, investigators may find it difficult to acquire all the pertinent facts they possess.
Overview
This 1-day workshop is designed to help leaders recognize and manage their workplace stress and anger. You will learn different techniques for stress and anger management and enhancing emotion. With a real focus on equipping leaders with knowledge and skills in managing difficult emotional situation; resulting in a healthier, happier and more productive workplace.
You’ll examine the link between emotions and stress in daily life and learn behavioral practices that can help you manage workplace emotions effectively. You’ll acquire strategies for smoothing out the emotional roller coaster rides. Your leadership will give confidence and trust and provide calmness and clarity in the mist of chaos.
Overview
Neuro Linguistic Programming (NLP) is NOT so new a new technology in communication as many might believe. It was founded in the 1970s and made popular by Anthony Robbins - best selling self help author, motivational speaker and advisor to many world leaders, sports professionals and business people.
“To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others.”…Anthony Robbins
Though originally promoted as an effective and rapid form of psychological therapy, NLP is widely adapted for use today in business communication, management training, sales, sports and interpersonal influence. The growing list of businesses users is broad, including Barclays, Honda, First Direct, HBOS, Marks & Spencer, Microsoft and Vodafone. Why? Because it works! For example, NLP is used by:
• Managers to develop strong teamwork and foster interpersonal relationships.
• Leaders to deal with difficult staffs, build rapport, get agreement and address problems.
• Negotiators to create solution-oriented and win-win approaches.
• Frontline-people to grow business, build long-term and mutually satisfying client relationship.
• Educators to inspire and engage students by better understanding their learning styles and states.
• Mental Health Professionals to supplement their repertoire of knowledge and skills.
• Medical Professionals to help the patient be more receptive to treatment.
Artists including Singers, Musicians, Writers & Actors to overcome inner blocks and enhance creativity.
• Massage Therapists, Chiropractors & Physiotherapists to be more effective in verbal and psychological skills that will reinforce healing and relaxation.
• Coaches to keep their clients performance at the peak constantly.
Overview
Applying NLP to your writing is not a purely sexy idea. Neuro Linguistic Programming (NLP) is a leading modern communication tool used to enhance communication today. Its use in corporate context spans from hiring to training, team building to leadership, communication to transformation.
The same applies when we write or speak – our choice of words and styles need to match the profile of the audience. NLP helps you to segment your audience and use matching words to elicit desired responses.
Even though many have heard of NLP, only some have fully understood its potential and even less, using it. You might be surprise to learn that NLP is a much more reliable tool for detecting liars than linguistic analysis, polygraph or psychological test.
Applying NLP to your persuasive writing gives you the added power to influence and motivate your readers to agree with you. Whether you’re selling a proposal or service, justifying a budget increase, arguing for more staff or supporting your position over others, your writing is more influential when you know how to address your readers’ logical and emotional needs and interests. Drawing from the time-tested principles of NLP, influence and motivation, you will learn to write more powerful persuasive messages.
Most persuasive writing course only teaches the art of persuasion through logical motivations. What makes our New Language in Persuasive Writing workshop so unique and one of a kind is our ability to incorporate logical motivations with powerful psychological tools available in NLP.
Overview
While everyone can communicate, only few can connect with the customer. Customer satisfaction and delight is an emotional dimension that can be best met with good interpersonal skills. However, most customer service training concentrated too heavily on functional expertise, technical competence and knowledge rather than interpersonal skills. It is not that functional & technical expertise are unimportant but the equation is unbalance without giving equal emphasis on the unique human connection.
Every time we interact with an individual, answer the telephone, send an e-mail, write a letter or attend a meeting, we are making an impression on our customers – including citizens, visitors, people working with our staff on a project, vendors or any other employees in our organization.
Smart managers see the link between happy employee, customer satisfaction and profitability. Many organizations with a reputation for legendary service have determined that the starting point of outstanding customer service is in making employees happy, which will in turn lead to happy customers.
While companies invest thousands of dollars on external customer service training in hopes of wooing and retaining customers, little attention is being paid to the damaging effect poor internal customer service has on overall customer satisfaction.
Relationship expert, Suzanne Innes-Kent, will take you on an exciting journey on relationship matters. This 2-day workshop is designed for all leaders and managers as they hold the greatest influence in the outcome in any customer experience. You will be equipped with the latest thinking, time-tested tools and techniques in relational skills. Relational skills have to do with the ability to understand, motivate and communicate with other people. We will provide practical examples and guidance on how you and your organization can take your customer satisfaction to higher levels. Participants will have an opportunity to practise what they learn and see how they can be applied to their place of work.
Overview
Everyone within an organization faces competitive environment, both internally and externally. Our working world comprise of individuals with disparate styles of working and communicating.
With so many temperaments thrown together, it’s hardly surprising we will encounter people who seemed to be on a mission to make life miserable for you. Do you have to deal with:
- nasty customers
- demanding bosses
- annoying peers, subordinates, superiors and uncooperative business associate?
If you answer yes to any of these, then this workshop is for you
You will find solutions to your nagging problems with people. You know there’s going to be plenty of energy in the room when participants start talking about the people who drive them crazy. People they work with who wear them out. Who never listen and rarely agree. Who seem to have a very strange idea of what cooperation means. Or support. Or direction. And yet you got to work with them or for them to get the job done.
You will learn to recognize your own assumptions and judgments and to reframe situations to gain a broader perspective. You will be introduced to a series of sequential, step-by-step frameworks for increasing your level of leadership, building new relationships and improving existing ones.
Overview
Leadership today does not come from one’s position in an organisation, job title or expertise in a particular field. In today’s delicate business environment, people are looking for reassurance, guidance, understanding and trust. Not only do they want a leader that can be trusted, they also want their leader to show trust in them.
A great leader goes beyond pointing the way ahead and asks people to follow. They are require to demonstrate integrity, good intention, interest in others, and ensuring that his or her words and behaviour are in congruent. In short, they require personal authenticity.
Where does personal authenticity come from? Becoming an authentic leader requires as much self exploration and discovery as interacting with others. If a leader does not have self-awareness and the ability to make personal changes in behavioural patterns and outlook, then no amount of skill at interaction will be able to motivate and inspire the team.
However, when a leader’s words, tone of voice and body language resonate with each others, and actions are aligned with intentions, then trust and confidence is build. When a leader communicates with sincere interest, people will feel motivated to give their best to show that they are worthy of the trust placed upon them.
Deputy Director, National Environment Agency
James Irvine is an excellent coach for this course; easy to understand & very practical & interesting. A very good course!
Management Executive, Singapore Tourism Board
This course helped to refresh several important negotiation pointers.
Manager. Singapore Tourism Board
The steps of the frame work help to guide our negotiation.
Manager, Singapore Tourism Board
Good role play/hands on activity – relevant examples. Very interactive and useful.
Assistant Director, Nanyang Polytechnic
Thank you! Useful course!
Principal, Red Swastika School
Thank you ! Will certainly share my learning with my staff to beef up support.
Assistant Airport Manager, Civil Aviation Authority of Singapore
Thank you! I had a good time learning here today.
Manager, Singapore Tourism Board
Overall I think we got a birds’ eye view of a negotiation framework and was able to steer clear of complicated theories. He is personable and is able to engage the participants.
Academic Staff, Republic Polytechnic
I appreciate the fact that the facilitators tried their best to accommodate our needs and incorporate the anger management techniques in classroom situation. Thanks!
Senior Academic Staff, Republic Polytechnic
The subject matter on anger can be quite abstract to be more comprehensive. But the design of this program has made it digestible with practical step-by-step solution to counter anger. Great efforts
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Tel: (+65) 6100 0621
Email: 
